Housekeeping Supervisor (Permanent) Surrey

Housekeeping Supervisor

Permanent

Chertsey

Competitive + Benefits

UKME ensures that the properties, we maintain are presented to the highest standard possible.

This is an exciting role for a talented individual who is looking for a new challenge, wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

We are looking for a Housekeeping Supervisor to undertake the following duties on a day-to-day basis:

Key Responsibilities

• Oversee pre-arrival, arrival, during stay, departure, and out of occupation housekeeping operations for assigned properties, following directives from Management.
  
• Ensure assigned properties are consistently cleaned and maintained to the highest standards.
  
• Assist in training housekeeping staff, ensuring a comprehensive understanding of company policies, procedures, and expectations.
  
• Efficiently organize the staff roster, assign workloads, and monitor housekeeping attendants and contractors to uphold cleanliness standards.
  
• Issue keys in accordance with departmental procedures.
  
• Ensure all staff have adequate cleaning supplies and knowledge of their proper usage.
  
• Set a consistent example for staff in dress and behaviour, ensuring adherence to grooming standards.
  
• Report any maintenance faults and ensure appropriate follow-up by the relevant departments.
  
• Confirm the legitimacy of individuals entering properties and ensure they have obtained permission.
  
• Liaise with the Housekeeping Coordinator when booking appointments for an efficient workflow.
  
• Administer purchase orders and purchasing request forms, ensuring timely delivery of items.
  
• Collaborate with maintenance to identify necessary works at the end of the season.
  
• Organise a spring-cleaning program for soft furnishings, chandeliers, carpets, hard floors, and marble before guest arrival.
  
• Responsible for stock takes within assigned properties, informing relevant departments of shortages and requirements, ensuring properties are stocked with sufficient supplies.
  
• Attend to client requests promptly and efficiently.
  
• Ensure personal items left in properties remain until the client returns.
  
• Ensure all items packed or sent from a property are tagged appropriately with dates and guest information for future retrieval, storage, or return to the guest.
  
• Monitor both personal and household laundry, ensuring proper handling, particularly in properties abroad.
  
• Organize a service rota when clients are in residence, supervising staff to maintain high standards.
  
• Carry out Personal Assistant duties as directed by the Client, including sourcing items, running errands, shopping, and booking restaurants.
  
• Assist with properties in the UK and abroad if required.
  
• Responsible for flower orders, chocolate orders, and general client shopping.
  
• Assist with packing for the client, organizing functions/events, and occasional food preparation.
  
• Handle pet-related responsibilities, including grooming and visits to the vet.
  
• Be involved in setting up properties (rental or new purchase) as needed.
  
• Liaise with other departments.
  
• Attend departmental meetings.
  
• Attend any organized training by the company or client.
  
• Supervise timesheets and rotas.
  
• Handle ad-hoc duties.
  
  Training and Development Responsibilities:
  
  
• Health and Safety training.
  
• COSHH Training for chemicals.
  
• Time management training.
  
• Presentation and hospitality set-up training.
  
• Legionella disease training, emphasizing proper procedures for running water in properties.
  
• First Aid training.
  
• Customer service, Conflict Resolution, and Disciplinary training.
  
• Continuous Personal Improvement.
  
  Other:
  
• Adhere to organizational policies and procedures.
  
• Maintain a professional approach while performing duties and interacting with clients, colleagues, and external providers, emphasizing departmental confidentiality.
  
• Respect the nature of the company's business and adhere to a strict code of conduct and confidentiality.
  
• Provide cover for colleagues during absences, such as annual leave.
  
  Note:
  
  Please note that the job description serves as a guide and is not exhaustive. We encourage flexibility and adaptability, and we value your ability to contribute beyond the outlined responsibilities.
  
  Qualifications/Training
  
• Hospitality degree or equivalent in related subject
  
• COSHH, manual handling and health and safety certificates
  
• Clean driving license
  
  Knowledge/Experience/Skills/Abilities
  
  
• Proven 4 or 5 housekeeping experience
  
• Proven relevant experience working in a 24/7 environment
  
• Proven supervisory/management experience and skills
  
• Proven specialist hands on cleaning experience
  
• Computer literate, with experience of Microsoft packages such as Word, Excel, Outlook
  
  Personal Attributes
  
  
• Highly conscientious, professional and confidential
  
• Strong time management, organisation, planning and prioritisation skills
  
• High level of written and verbal communication skills across all levels
  
• Enthusiastic, self-motivated, proactive with the ability to use their initiative
  
• Confident, measured and decisive
  
• Highly flexible, adaptable and able to work well under pressure
  
• Reliable and punctual
  
• A proactive, positive and professional approach
  
• Able to work well in a team and autonomously
  
• Strong inter-personal skills with the ability to relate well to others and nurture strong relationships with internal and external stakeholders
  
• Customer service orientated
  
• Systematic approach, process driven, high attention to detail
  
• Strong team leading and management skills - able to delegate, train, coach, mentor and motivate others
  
  Benefits:
  
  
• Private healthcare
  
• Company pension scheme
  
• Season ticket loan
  
• Perks at work
  
  Apply now.