Housekeeping Coordinator

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a Housekeeping Coordinator to oversee the daily administrative operations of our housekeeping department, ensuring seamless organisation and efficiency. This role plays a vital part in supporting the team, coordinating tasks, and ensuring clear communication between housekeeping associates and other departments. With a keen eye for detail and a proactive approach, you will contribute to maintaining the highest cleanliness standards while enhancing the overall guest experience. This role is due to start in June 2025.

Key responsibilities:

• Oversee housekeeping administration, ensuring schedules, payroll, and inventory are efficiently managed to support daily operations.
• Nurture and support the housekeeping associates, assisting with onboarding, training, and fostering a positive and collaborative team culture.
• Effectively manage guest requests, ensuring timely, accurate follow-ups and resolutions to maintain a positive guest experience.
• Liaise with suppliers, vendors, and contractors, ensuring strong working relationships and seamless coordination to support department efficiency.
• Collaborate with all associates, supporting the overall success of the hotel and prioritising guest satisfaction through effective communication and teamwork.

About you:

• You are confident in managing daily operations effectively, ensuring everything runs smoothly.
• You thrive in a dynamic environment, adjusting to changing priorities while maintaining a positive attitude.
• You're a team player, always willing to lend a hand and support your colleagues to keep everything running seamlessly.
• You anticipate challenges before they arise and find solutions quickly.
• You understand that housekeeping is more than just cleaning - it's about presentation, care, and precision.

Benefits:

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits scheme
• Give days - A paid volunteering day of leave annually
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity and Inclusion

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to "Relationship Hospitality" - a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.