Housekeeper

LUSH; Poole; On-site; GBP 26,000 - 28,000; Full time

Job description

Application Deadline: 6 April 2025

Department: Studio Support

Location: Poole - Unit 1

Compensation: £26,000 - £28,000 / year

Description

Diversity matters
We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

The role
Unit 1 is a regenerative building ever evolving through shared ideas, development, creativity, growth, knowledge and free thinking. Now a firmly established area of the business, we provide a practical, versatile, functioning, responsible and engaging environment for innovation and progress.

Our teams are challenged with delivering some of Lush's most creative and maverick ideas. From developing new products to 3D/Print & Packaging innovation, Process Improvement, Window concepts, Shop & Space planning and more. The demands and layout of our building are always changing, reactive and buzzing with projects.

With over 17 teams, and more than 4,000 square metres of space, our bustling hub of activity requires the support of a conscientious and dedicated Warehouse & Building caretaker.

Our 'tenants' work to deliver initiatives and projects that will drive sales, brand awareness and growth for every entity of the business. And it's your job to ensure we're providing a safe, flexible and dynamic space for the innovation to thrive.

You'll manage the effective dispatch and delivery of goods into the building, and facilitate the organisation of space and standards throughout Unit 1.

The evolution and constant development of our space and processes enable us to stay ahead of the curve, adapt quickly and be ready to support the creative chaos.

Key Responsibilities

Warehouse

• Oversee the opening/closing of goods in/out areas, ensuring site security and safe operation of the cardboard baler.
• Conduct pre-operational forklift checks, arrange maintenance, and ensure safe operation.
• Maintain cleanliness, organisation, and compliance with health & safety regulations.
• Load/unload deliveries (manual/forklift) and resolve any Goods In disputes (e.g., missing items, unsafe deliveries, address corrections).
• Communicate with teams about deliveries and ensure proper storage.
• Monitor and order warehouse consumables (e.g., straps, clips, pallet wrap).
• Sort and distribute returned pallets from various sources (labs, events, storage, other sites).
• Assist tenants with picking, packing, and palletizing as required.
• Ensure a safe and efficient work environment by enforcing standards and collaborating with our Shop and Space Planning team on space coordination.
• Report and oversee building repairs through the Manu Services team.
• Manage and maintain the yard, including skips, containers, contractors, rankings, and recycling.
• Act as the Unit 1 Green Helper, managing pallets, crates, scrap, donations, staff sales, and waste streams.
• Support company priorities by planning future capacity needs, moves, and additional safety measures.
• Perform basic maintenance tasks, such as assembling furniture and fixing minor issues.

Health and Safety

• Carrying out and recording all weekly, monthly, bi-yearly and yearly checks.
• Update H&S boards when necessary.
• Working with the Studios manager and department leads to ensure H&S Audit actions are carried out on time.
• Be proactive in tackling risks, potential dangers and hazards throughout the building.
• Liaising with the Studio manager and cleaning team to ensure the building is at a high standard of cleanliness.
• Supporting teams with deep cleaning and clear-outs.

Expectations

• To have ownership of the building's internal logistics and safety standards.
• To offer support and expertise to all tenants and department leads, in matters of organisation and effective storage.
• Deliver 5* service to internal and external logistics teams.

Skills, Knowledge and Expertise

• Great verbal & written Communication Skills.
• Hands-on problem solver.
• Forklift licence - counter-balance and/or pivot steer.
• Previous Warehouse and distribution experience at the management level is advantageous.
• Passionate and enthusiastic.
• Flexible and willing to adapt to business needs.
• Have great time management skills and can prioritise workload.
• Can work independently and use experience and knowledge to problem solve, but will communicate with tenants for any blockers.
• To always be personable, approachable and professional.
• Thrives on being adaptable, flexible and great at multitasking, whilst keeping a cool head.
• Be a department ambassador, and conduct yourself in a professional manner.
• Be reliable, trustworthy and dependable.
• Will prepare and arrange cover for holidays and time off.
• Act safely and responsibly within the R&D building, conscious of any production or engineering equipment and potentially hazardous materials.
• Report any accidents or near misses to a colleague should you experience or witness an occurrence.
• Experience and training in First Aid, Fire Marshall, Manual Handling, and Racking Inspection are preferred but can be provided.

Benefits

• 25 days holiday plus bank holidays.
• *6 months' full pay for parental leave (primary caregiver).
• *Enhanced paternity leave.
• Bonus scheme.
• Day off for weekday birthdays.
• Holiday purchase scheme.
• 50% discount on Lush products and spa treatments.
• Cycle to work scheme.
• Discounted rail and bus season tickets.
• Employee assistance programme.
• *Financial childcare support on return to work.
• We're 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Support groups, film nights, yoga, meditation sessions and much more.