House Manager

Ensure systems are in place for the safekeeping of guests' property and valuables in accordance with the Trust's guests' property procedure. Actively participate in conjunction with other disciplines in the formulation and implementation of house and unit policies as required. Ensure effective implementation, monitoring, and audit of all local and Trustwide policies, e.g., complaints, disciplinary procedures, sickness/absence, Health & Safety, and risk management. Aim to establish local resolution of all complaints, giving time to guests, relatives, and others to express their concerns and working with the staff team to improve services to residents.

Provide support and advice to statutory and voluntary agencies in the community. Liaise with the CRHTT Manager/Consultant regularly to ensure a seamless service. Work in accordance with the Health and Safety at Work Act and the Trust's policies. Provide monthly reports to the Service Director/Service Managers, e.g., activity levels, bed occupancy, manpower and expenditure, staffing issues, and any other information that is required. Contribute towards the business plan for the service. Counsel, advise, and initiate action where necessary in all matters related to staff wellbeing.