Hotel Receptionist at Pennyhill Park

In a Nutshell

We are actively seeking a Hotel Receptionist, or as we call it, a Guest Services Assistant. The Hotel Receptionist will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests, so strong customer service skills are a must!

Rooming our guests on arrival and providing them with information on the hotel, local amenities, and services will be key tasks in this exciting role.

Package Description
And now for the good stuff:

Hospitality is all about looking after people, and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development, and progression opportunities, other benefits include:

1. Competitive salary, benefits, and we pay above the Real Living Wage Employer.
2. 29 days holiday (increasing with length of service).
3. 50% Discount on food and beverage across all Exclusive properties.
4. Really big discounts on room nights across all Exclusive properties.
5. PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
6. Meals on duty provided for free.
7. Recognition and rewards scheme.
8. Access to our learning platform including great training and development programs.
9. Free gym access + where available dedicated classes.
10. B Corp accredited and commitment to improving our People, Product, and Planet.
11. Free downloads to newspapers, magazines, and books.
12. Cycle to work scheme.

Main Responsibilities
Lots to do, but lots of fun. The Hotel Receptionist / Guest Services Assistant will be responsible for:

1. Welcoming guests in a warm, friendly, and professional manner.
2. Carrying guests' luggage to and from rooms.
3. Labelling all guest luggage and ensuring the porters' lodge is kept clean and tidy at all times.
4. Supporting the front office team with check-ins/outs.
5. Managing guest requests.
6. Use of hotel buggy for transporting guests around the resort.
7. Maintenance and regular checks of hotel buggy and bicycles.
8. Management of the turning circle and top suite parking bays.

The Ideal Candidate
Are you right for us? Our ideal Hotel Receptionist / Guest Services Assistant will have:

1. A confident, warm, and welcoming personality.
2. Impeccable personal presentation.
3. A natural desire to help people and exceed expectations of guests and colleagues.
4. Excellent communication skills both verbal and written.
5. An innovative and inspiring approach with a keen eye for detail.
6. Great organisational skills.
7. Flexibility in attitude, approach, and working hours (you’ll need to be able to work some weekends, evenings, and bank holidays).
8. Good physical fitness as this role involves manual handling.
9. A full clean UK driving licence is a must!

About The Company
Are we right for you? We expect a lot, but we’ll give a lot to get the right people. There are 4 main things we look for:

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work; we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.