Hotel Receptionist

Hotel Receptionist Job Description

Hotel Receptionist - Forest Lodge Hotel

Salary: £25,000 per Annum

Employment Type: Full-time, Permanent

About Us

Forest Lodge Hotel, part of the New Forest Collection, is a luxurious destination nestled in the heart of nature. As a Hotel Receptionist, you will play a crucial role in providing exceptional service to our guests and ensuring their stay is truly memorable.

Responsibilities

1. Welcome guests in a warm and professional manner
2. Handle check-ins and check-outs efficiently
3. Manage reservations and room assignments
4. Provide information about hotel facilities, services, and local attractions
5. Address guest queries and concerns promptly
6. Coordinate with other hotel departments to ensure guest satisfaction

Qualifications

1. Previous experience in a customer-facing role
2. Excellent communication and interpersonal skills
3. Strong organizational abilities
4. Proficiency in using hotel management software is a plus
5. A passion for delivering exceptional guest experiences

Benefits

1. Competitive salary and benefits package
2. Career development opportunities within the New Forest Collection
3. Discounted rates for accommodation and dining at our hotels
4. A supportive and inclusive work environment

If you are a friendly and efficient individual with a passion for hospitality, we would love to hear from you. Join our team at Forest Lodge Hotel and be part of creating unforgettable experiences for our guests.