Hotel Receptionist

The Lensbury Resort; Teddington; On-site; GBP 26,000; Full time

Job description

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Hotel Receptionist

The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU

About us
Part of London + Regional Hotels, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As one of our Hotel Receptionists, you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our Food & Beverage and Spa offerings.

Key Responsibilities

1. Provide all members and guests of The Lensbury with a warm and efficient welcome
2. Deal efficiently with enquiries from members and guests in person and on the telephone
3. Make reservations, operating computerised advance reservations system
4. Process all financial procedures, ensuring accuracy and security at all times
5. Adhere to all department standards of performance

What are we looking for?

1. Previous hotel reception experience
2. Ability to converse effectively and competently with guests, members and staff
3. Excellent customer service skills and telephone manner
4. Accurate typing skills and knowledge of Word
5. Knowledge of Reservations systems software is an advantage (preferably Opera)

What's in it for you?

On Commencement Of Employment

1. Access to Hospitality Rewards; our online benefits platform
2. Access to our Employee Assistance Programme (EAP) via Hospitality Rewards
3. 28 days’ holiday including public holidays per annum (pro-rata if part-time)
4. Free parking onsite
5. Free meals per shift
6. Refer a Friend incentive
7. Eligible to participate in Elite Performers; our Recognition & Reward scheme

After your successful 30 day probationary review, you will be issued with your Team Member Access Card Which Unlocks The Following Benefits:

Complimentary use of the following leisure facilities, subject to business levels:

1. Gym
2. Swimming Pool
3. Tennis Courts (excluding grass courts)
4. Non-motorised Watersports equipment
5. 20% discount on motorboat hire
6. 20% discount on Watersports courses (subject to availability)
7. 20% off Tennis courses
8. Employee Rate stays at The Lensbury @ £55 prpn including breakfast (subject to terms)
9. Friends & Family rate stays at The Lensbury @ £85prpn including breakfast (subject to terms)
10. Discounted Employee and Friends + Family rates stays across a number of L+R hotels (subject to terms)
11. Discounted events room hire Sunday-Friday subject to availability and approval, with 25% off food
12. 20% Spa treatments booked in advance; 30% off Spa treatments booked on the day, 20% off Spa retail

After 3 Months’ Service You Can Access

1. Apprenticeship opportunities in partnership with Umbrella Training
2. Company Pension Scheme: Employee Contribution 5%; Employer Contribution 3%
3. Cycle to Work Scheme

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The Lensbury Broom Rd, Teddington, Middlesex, TW11 9NU

• Job Ref: TLH1211
• Branch: The Lensbury
• Location: Teddington
• Salary/Benefits: £25397 plus excellent benefits and use of leisure
• Contract type: Permanent
• Hours: Full Time
• Shift pattern: 06:45-15:15, 11:00-19:30, 14:45-23:15
• Hours per week: 40
• Date posted: 15/03/2025
• Closing date: 28/04/2025