Hotel Receptionist

We are looking for a positive, friendly, and enthusiastic individual to join our small and welcoming close-knit team here at Karma Salford Hall hotel in Abbots Salford, near Evesham.

Daily tasks to include:

1. Welcoming visitors and guests to the hotel with a smile
2. Checking guests in and out
3. Showing guests to rooms and assisting with their luggage where applicable
4. Liaising with guests whilst always upholding professional standards
5. Handling queries from guests and colleagues in an efficient manner
6. Preparing bills, taking payments and handling cash responsibly
7. Processing bookings and queries on the telephone, via email and face to face
8. Willingness to work as a team and jump in to assist colleagues and guests as and when required
9. Anticipate guest needs and exceed their expectations wherever possible

Please note that due to the beautiful location of the property it can be difficult to reach with public transport, therefore access to your own transport is advisable.

Skills required:

1. Positive “can do” attitude
2. Willingness to learn
3. A tidy & organised individual
4. Ability to multitask & troubleshoot
5. Computer literate

We offer:

1. A competitive salary
2. Complimentary meals whilst on duty
3. A share of the team gratuities
4. Complimentary car parking
5. 28 Days holiday (inclusive of bank holidays)
6. Auto-enrolment pension scheme

Please note applicants must have the right / permanent right to work in the UK and have satisfactory references.

Our ideal candidate:

1. Character and personality. We want you to feel comfortable and to be who you are.
2. Someone who can interact with our guests and with colleagues harmoniously.
3. Someone who will naturally go that extra mile, creating that exceptional guest experience and memorable moment.

About Karma Salford Hall hotel:

Karma Salford Hall is a historic country retreat dating back 700 years, situated in the Vale of Evesham. Nestled amid farms, fields and ancient villages, Karma Salford Hall once belonged to King Henry VIII and retains its Tudor charm while offering traditional yet contemporary comforts, including 32 charming bedrooms, the Tempest restaurant, a library, games room and bar.

About Karma Group:

Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences and exclusive curated entertainment in the world’s most beautiful locations. With 44 global locations including Bali, Thailand and India, we create extraordinary experiences for our guests. Karma Group is the inspiration of British-born John Spence, one of the world’s most respected innovators and free-thinkers in the fields of travel, architecture and entertainment. Are you ready to find your Karma?

Qualifications:

• Hotel experience
• Guest services background
• Strong hospitality skills
• Multilingual or bilingual proficiency
• Excellent phone etiquette
• Computer literacy
• Previous experience in a hotel setting

Job Types: Part-time, Permanent

Pay: Up to £12.00 per hour

Expected hours: No less than 10 per week

Additional pay:

• Tips

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 10 hour shift
• Holidays
• Overtime
• Weekend availability

Work Location: In person

Reference ID: KSH Reception 2022