Hotel Receptionist

Job Description

Location: Weston Rhyn

Primary Job Purpose

An exciting opportunity has arisen for a Hotel Receptionist to join our Team. The successful applicant will assist in creating a positive impression when meeting and greeting guests, ensuring excellent customer service at all times so that guests feel welcome and relaxed when visiting the resort.

About The Role

Roles and Responsibilities:

1. To accurately complete all reception and booking documentation and operate the hotel computer systems competently
2. To ensure that phones are answered in a friendly manner
3. To deal with all calls efficiently
4. To maintain full up to date knowledge of the resort services and products including spa, hotel events and facilities
5. To take reservations and enter bookings on the system
6. To deal with all guests and visitors to the Resort in a welcoming and professional manner
7. To maintain hotel procedures and fire policies
8. To follow procedures for cashing up and banking
9. To maintain, develop and monitor the client database
10. To ensure Reception area and desk are clean and tidy at all times
11. To maximise selling opportunities by adding customer value at every opportunity
12. Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
13. Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
14. Be aware of and follow all Health and Safety procedures all times
15. Receive customer complaints and feedback and direct them to appropriate offices for resolution.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

1. Friendly and informative
2. Confident and approachable
3. Good organisational and communication skills
4. Calm under pressure during busy periods
5. Excellent customer service skills with confidence in speaking over the phone and face to face.
6. Can use own initiative and problem solve
7. Resilience and a calm approach when dealing with any guest issues
8. Good time management and organisational skills
9. Flexibility in undertaking other duties delegated by the Spa Manager

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

1. Discounts across the resort, including family and friends
2. Free onsite parking
3. Progression and career development opportunities.
4. Pension Scheme
5. Free staff meals
6. Free gym membership
7. Access to wellness programmes
8. Share of Resort’s service charges on monthly basis
9. Extra days holiday after 2 years

Closing Date: Saturday 12th April, 2025

Contract Type: fulltime

Salary: £11.69 Hourly