Hotel Receptionist

InterContinental Hotels Group; City of Edinburgh; On-site; GBP 27,000; Full time

Job description

Hotel: Edinburgh The George (EDIGS), 19 - 21 George Street, EH2 2PB

We are looking for a Receptionist to join the glamour of InterContinental Life at our InterContinental Edinburgh the George Hotel on a Full Time contract.

You will earn £12.60 per hour, equal to £26,208.00 salary.

InterContinental Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental experience combined with our unique character and charming building, home to Scotland’s first Le Petit Beefbar Restaurant.

As the largest luxury hotel brand in the world, we provide our guests with a brilliantly cosmopolitan stay of discreet luxury and culinary expertise. As a Front Office Receptionist, your main duties and responsibilities will be:

1. Checking in and out our guests
2. Dealing with any queries or complaints
3. Welcoming our guests to the city
4. Interacting with guests to encourage them to join our loyalty program
5. Providing special experiences and recognising our loyal IHG One Rewards members

Joining us as a Front Office Receptionist, we are looking for someone who has:

• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
• Confident working on Hotel systems, experience working with Opera specifically is a big plus
• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests' stay and provide your local wisdom to enhance their experience
• Ability to work together in the team with guests as our centre focus!

In return for bringing the InterContinental life to our guests, you can expect to receive:

• Financial security - £12.60 per hour (£26,208.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels globally and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
• Hotel specific benefits – complimentary stay for you +1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.

If you are someone who likes to bring your wisdom and local know-how to provide a truly personal and luxurious experience for our guests, apply today! Check out our Instagram page @InterContinentalEdinburghGeorge to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.