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Hotel Receptionist
TN United Kingdom
Bath
On-site
GBP 20,000 - 30,000
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Job summary
An established industry player in hospitality is seeking a welcoming Hotel Receptionist to join their front office team. This role involves ensuring a smooth check-in and check-out process for guests while providing exceptional customer service. The ideal candidate will have excellent communication skills, a friendly demeanor, and a knack for organization. Join a team dedicated to creating memorable experiences for guests in a luxurious setting, where your contributions will be valued and recognized. If you thrive in a dynamic environment and enjoy interacting with people, this position offers a unique opportunity to grow in the hospitality sector.
Benefits
28 days’ holiday rising to 33
Recognition of positive contributions
Investment into career development
Health Care cash plan benefits
Pension scheme
Complimentary spa passes
£500 referral fee
Qualifications
- Previous hotel experience is preferred.
- Strong organisational and communication skills are essential.
Responsibilities
- Responsible for guest check-in and check-out.
- Respond to guest queries in a friendly and professional manner.
Skills
Excellent communication skills
Organisational skills
Customer service
Tools
Opera
Job description
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The Gainsborough Bath Spa was originally built in the 1800s, the hotel occupies two Grade II Listed buildings with distinguished Georgian and Victorian façades in the heart of the World Heritage Site. We pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience.
Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit our luxury hotel.
The Hotel Receptionist is responsible for guest check-in and check-out and respond to a variety of queries both face to face and on the telephone in an efficient, friendly, and professional manner.
Our guests will be your priority; you will be approachable, an excellent communicator, and possess strong organisational skills. You will have fun with our guests and enjoy being part of the front office team. Successful candidates will benefit from previous hotel experience using Opera.
- 28 days’ holiday rising to 33 with length of service (including bank holidays).
- Recognition of positive contributions aligned with our company values.
- Investment into your career with our Hospitality Apprentice programmes.
- Investment into your learning and development with the Digital Learning and courses.
- Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.
- Interactive health and wellbeing platform.
- Health Care cash plan benefits package.
- Contributing to your future with the Pension scheme.
- Complimentary passes to use the Thermae Bath Spa.
- £500 referral fee if you recommend someone to work for us.
The Gainsborough Bath Spa is one of six hotels and properties operated by YTL Hotels in the UK.
Every day, our stars craft inspired experiences to accomplish our culture of service excellence.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
If you feel this unique opportunity is for you and you would love to join and be a part of the YTL team, please apply now.
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