Hotel Leisure Assistant

John Lewis Partnership; Cookham; On-site; GBP 60,000 - 80,000; Full time

Job description

About the role

As a Hotel Leisure Assistant within the Front of House department, you will be an integral part of the hotel team, dedicated to providing exceptional guest experiences through outstanding customer service. You will play a key role in the summer operation of the Odney Hotel, serving food and beverages and ensuring the efficient and profitable running of the department.

• Pay Rate: £12.40 per hour
• Contract type: Permanent & Fixed Term contract until September 2025
• Location: Odney Club, Cookham
• Hours: Full & part time positions available. A mix of shifts on a rota basis, including weekends - earliest start time: 07:00 and latest finish time: 22:30 for over 18’s (22:00 under 18’s)

If you are looking for a country club hotel with something different and some history to work in, then The Odney Hotel, our Place by the River, could be for you. This is a beautiful and unique John Lewis Partnership-owned hotel, set on 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests.

The guests can stay in one of 5 beautiful houses on the site, or one of Airbnb’s each maintaining the period look of its time with access to the picturesque grounds including a private stretch of river, water gardens, a pool, and sports facilities. The main house, Lullebrook Manor and its grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.

Relaxation can be further achieved with a visit to our Wellbeing suite, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river.

Key responsibilities:

• Food service - serving guest orders from kitchen to table, clearing tables daily and weekly hygiene checks.
• Cleaning down and resetting rooms in readiness for the next service.
• Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
• Resolving guest queries/complaints at the first point of contact.
• Interacting with guests, sharing product knowledge on drinks and food.
• Flexibility to support other departments, where needed: Assisting with housekeeping: stripping the rooms after guests depart, changing towels and linen. Remaking beds, cleaning bathrooms, vacuuming, dusting, general cleaning and changing the teas and coffees.
• Assisting where needed at the pool and amenities operation.
• Knowledge of the chemicals required, ensuring compliance with food safety regulations (training provided).

Essential skills/experience you’ll need:

• Experience in a customer-facing role
• Confidence and resilience to manage guest queries and feedback.
• Experience to meet the multiple needs of customers, often simultaneously.

Desirable skills/experience you may have:

• Level 2 Food Safety
• Experience of the Hospitality industry

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.