Hotel General Manager

ABOUT US

MGM Muthu Hotels is one of Europe's premier hotel companies, offering unparalleled experiences in some of the world’s most sought-after destinations. With a portfolio of over 50+ properties across Portugal, Cuba, Kenya, Scotland, England, Spain, and India, we take pride in our wide range of properties, from luxurious beachfront resorts to city hotels and boutique escapes.

As we continue to grow, we are looking for passionate team members to join our team. At MGM Muthu Hotels, you’ll have the opportunity to work alongside colleagues from diverse cultures, gaining invaluable international exposure and hands-on experience.

We believe in creating memorable stays for our guests while fostering a culture of excellence, inclusivity, and growth for our team members.

Join our vibrant team and become a part of a dynamic organisation, where learning, growth, and international exposure are just the beginning.

Position: General Manager

Location: Erskine PA8 6AN

JOB RESPONSIBILITIES:
The General Manager is responsible for overseeing the hotel's daily operations, management, and overall performance. This role ensures that each property operates efficiently and profitably while delivering exceptional guest experiences. The General Manager will lead and mentor hotel staff, manage budgets, implement operational strategies, and uphold the brand's standards and values.

Your duties will include, but are not limited to:

• Develop and implement operational strategies to enhance the performance of the hotel in alignment with the company’s goals.
• Oversee all daily operations, ensuring that the hotel runs smoothly and efficiently.
• Ensure consistency in service quality, guest experiences, and operational procedures in the hotel.
• Address and resolve any operational issues that arise, with a focus on maintaining a high standard of service.
• Prepare and manage the annual budgets, ensuring profitability while controlling costs.
• Implement strategies to maximize revenue, including room rates, occupancy levels, and food and beverage sales.
• Monitor expenses, manage resources efficiently, and implement cost-saving initiatives without compromising service quality.
• Regularly review and analyze financial statements, P&L reports, and other financial data to assess hotel performance.
• Lead, motivate, and support the teams of the hotel, fostering a positive and productive work environment.
• Oversee the recruitment, hiring, and training of staff to ensure the hotel is staffed with qualified and motivated personnel.
• Conduct performance reviews, provide feedback, and manage disciplinary actions when necessary with the guidance of HR.
• Ensure that the hotel provides exceptional customer service, leading to high levels of guest satisfaction and repeat business.
• Monitor guest feedback, online reviews, and internal quality assessments to maintain and improve service standards.
• Address guest complaints promptly and effectively, ensuring issues are resolved to the guest’s satisfaction.
• Uphold and promote the hotel brand, ensuring a consistent and positive image.
• Work closely with the sales and marketing teams to develop and implement strategies to attract new business and retain existing clients.
• Monitor market trends, competition, and local conditions to identify opportunities and threats to the business.
• Ensure that the hotel complies with local laws, regulations, and health and safety standards.
• Undertake any additional tasks or projects as assigned by senior management, ensuring flexibility and responsiveness to the company’s needs.

Please apply by sending us your CV.

Job Type: Full-time

Application question(s):

• Would you now or in the future require visa sponsorship?

Work authorisation:

• United Kingdom (preferred)

Location:

• Erskine PA8 6AN (preferred)

Work Location: In person