Hotel Front Desk Attendant

We’re looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Assist with breakfast service, including breakfast prep, set up, and clean up.
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
• Mitigate customer complaints as needed.
• Bookkeeping: keep accurate records of all hotel guest account information.
• Connect with the housekeeping department to ensure guest accommodations are ready.
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.

Qualifications

• Be available on mornings and weekends.
• Well-versed in taking telephone calls and handling stressful situations.
• Has previous experience or working knowledge of Microsoft Office and reservation management systems.
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
• High school graduate, GED recipient, or equivalent.

Compensation

$18 - $20 hourly

About AWOL Stowe

TAKE LEAVE FROM THE ORDINARY

At AWOL Stowe we celebrate freedom and escape. Located on the fringe of the Cady Hill Forest, AWOL Stowe is tucked away, yet just minutes from the mountains and Stowe's picturesque downtown. It's a juxtaposition of Vermont — serenity amidst activity. Private but with plenty of opportunities to interact with other travelers. Isolated but central.