Hospitality Supervisor

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job description

The role of Hospitality Supervisor for the Whitehall estate offers an exciting opportunity to manage high-profile hospitality services across key government buildings.

You’ll oversee everything from sandwich lunches and teas to high-end canapés, buffet spreads, and wine receptions, ensuring that each event is executed to the highest standard.

This is an end-to-end management role, where you will be responsible for both planning and delivering exceptional service in a unique and sometimes challenging set of buildings, including quirky spaces with features like spiral staircases.

Job Description

In this high-profile role, you'll be working with dynamic teams that vary in size depending on the building, and you’ll need to be adaptable, with the ability to respond to short-notice requests.

Whether it's a high-profile meeting involving the Prime Minister, Cobra, or world leaders, or managing a last-minute weekend event, your ability to design menus, lead the team, and deliver with agility will be essential.

Weekend work will be a part of the role, so flexibility is key.

If you’re passionate about delivering world-class hospitality in a prestigious environment and thrive in fast-paced, ever-changing settings, this is the role for you.

Key Responsibilities

1. Manage and provide direction, guidance, and support to staff to ensure efficient and effective delivery of all catering services.
2. Ensure cleanliness and hygiene standards comply with company and statutory regulations.
3. Build and maintain effective working relationships with staff, other company employees, clients, and external contacts.
4. Achieve objectives through effective planning, allocation, and monitoring of work for set teams.
5. Oversee recruitment, training, and development of staff.
6. Manage staff compliance with relevant policies and procedures related to food safety, operations, HR, recruitment, attendance, and disciplinary actions.
7. Create and maintain a healthy, safe, and secure environment in compliance with Health & Safety legislation.
8. Effectively manage people and financial resources to maximise contract profitability through efficient control procedures.
9. Produce accurate and timely reports and information as required by the client or company.
10. Promote and develop company services, keeping the line manager informed of potential growth, development, and business opportunities.
11. Maintain operations and exceed quality standards, creating conditions for productivity improvements.

Professional and Personal Competencies/Qualifications

1. Experience in hospitality management.
2. Dealing with high-profile guests.
3. Background in hotel or contract catering.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail].

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