Hospitality/Receptionist

Paris Smith LLP; Southampton; On-site; GBP 20,000 - 30,000; Full time

Job description

We are looking for an enthusiastic and friendly individual to join our team in Southampton.

The role holder will be the first point of contact, along with others in the Reception team, for clients and visitors, ensuring a welcoming and efficient experience.

They will report directly to the General Office & Facilities Manager.

The main responsibilities include:

Front Desk Duties:

• Meet and greet clients, contractors, visitors, and staff in a professional and friendly manner.
• Answer and direct calls efficiently, take messages and handle enquiries.
• Receive hand deliveries and manage package collections.

Hospitality Services:

• Co-ordinate meeting room bookings and set up, including refreshments and equipment.
• Ensure hospitality needs for meetings, events, lunches and seminars are met to a high standard.
• Liaise with catering suppliers and ensure quality service delivery.

Client Experience:

• Maintain a high level of confidentiality and professionalism, enhancing the client experience.
• Address client and staff needs promptly and effectively.

The key attributes for this role:

• Previous experience in a reception, hospitality, or front-of-house role, preferably in a legal or professional services environment.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Ability to multitask and work under pressure while maintaining attention to detail.
• Experience using Microsoft Teams and room booking systems would be an advantage.
• A proactive, approachable, and solutions-focused attitude.
• Work effectively within the team.