Hospitality Operations Manager

A leading venue in Surrey is looking for an experienced and motivated Operations Manager to join the team. This role is ideal for someone with a hands-on approach who enjoys managing diverse aspects of hospitality operations, including event spaces, guest accommodation, and on-site facilities.

Key Responsibilities:

1. Oversee daily hotel operations, including front office, F&B, and events.
2. Manage cost controls and health & safety compliance.
3. Maintain brand and service standards to ensure an exceptional guest experience.
4. Handle guest issues and complaints with discretion.
5. Support and coordinate with all departments as needed.

Requirements:

1. Previous hotel management experience at Head of Department level or above.
2. Strong leadership skills with a focus on staff training and development.
3. Proven experience managing large events such as weddings and conferences.
4. Familiarity with Opera and Micros systems is an advantage but not essential.

This is a full-time position, with a schedule that includes shift work, late nights, weekends, and public holidays. The role offers a competitive salary and benefits package, including employee discounts, on-site parking, and access to the gym.

If you’re an experienced operations manager looking for an exciting role in a premium venue, we’d love to hear from you!

Job Info

Job Title: Hospitality Operations Manager

Company: CV-Library

Location: Woking, Surrey

Contract: Permanent

Hours: Full Time