Hospitality Manager

Post Title: Hospitality Manager

Sites: BH Active – Mountbatten

Geographical Location: Portsmouth

Salary: £32,300 per annum

Hours: 40 hours per week

Contract Type: Permanent

Start Date: December/January

The role:

BH Live is recruiting for a Hospitality Manager to join and lead our team of hospitality colleagues. You will be based at the Mountbatten Centre in Portsmouth, which offers high-quality fitness facilities including a cardio zone, free weights, functional fitness, group cycle studio, sports hall, running track, swimming pool & a spa.

You will be responsible for the daily operation of all hospitality areas within the Leisure Centre and work closely with our Sales, Event and Booking Manager to drive forward our hospitality offering.

You will:

• Manage and motivate a hospitality team and have responsibility for the day-to-day operation of all hospitality areas within the centre, whilst ensuring profitability.
• Be responsible for ensuring adequate hospitality staffing levels across the centre.
• Recruit, retain and train colleagues to ensure food standards are adhered to and our customers receive an outstanding customer experience.
• Ensure compliance with health and safety regulations and licensing laws.
• Build and develop strong working relationships with the police and council.
• Ensure budgets are adhered to and maintain inventory and stock levels, ensuring efficient ordering and stock rotation.
• Ensure our values, behaviours and standards are adhered to.

To be successful you will need:

• To be passionate and enthusiastic about delivering high levels of customer service.
• Previous experience in a similar role of managing a bar or hospitality venue with strong commercial acumen.
• To hold a personal licence to be able to sell alcohol and have a Level 3 food safety qualification.
• To be proactive and forward-thinking, bringing new, fresh and exciting ideas of improvements that can be made across the hospitality and events offering at the centre.
• To be able to work hours aligned to the centre's opening hours, which will include working any 5 out of 7 days per week and will include evenings, bank holidays, and weekend working.

We offer a great range of benefits to our colleagues which include:

• Onsite parking
• Training and development opportunities
• BH Live Active - Gym membership
• Health cash plan
• Employee Assistance
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards

About BH Live:

Champions of community engagement, health and wellness across Dorset, Hampshire, and London.

BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.

For more visit bhlive.org.uk.

To apply:

Please see the job description for more details on this role.

All applications are to be made via our careers site: Current Vacancies

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.