Hospitality Manager

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Here at ExCeL London Hospitality, we provide catering services to one of the biggest and most dynamic exhibitions centres in the world, the ExCeL!

The overall purpose of the role of C&E Manager will be to oversee all aspects of our hospitality services, including guest relations, operations, and overall customer experience. As the leader of a team of hospitality staff, you will provide guidance, training, and support to ensure exceptional service delivery. Candidates who are passionate about providing outstanding customer service and possess strong leadership abilities, excellent communication skills, and a focus on teamwork are needed for this team-oriented position.

We would welcome you to apply if you are a detail-oriented professional who has a knack for creating a welcoming and hospitable environment. Competitive compensation packages and a positive work culture with opportunities for growth and development are what we offer.

Responsibilities:

1. Supervising and coordinating the team.
2. Ensuring that everything runs smoothly whilst providing guidance and support to team members.
3. Proven ability to lead and inspire a team eager to learn and develop.
4. Excellent attention to detail.
5. Ability to multi-task and remain focused.
6. Professional disposition with excellent communication and interpersonal skills.

Required skills and qualifications:

1. A solid background in hospitality management, especially in upscale Banquet & Conferencing establishments.
2. A mindset focused on customers and a dedication to delivering exceptional customer service, as well as a passion for creating unforgettable guest experiences.
3. Managing a diverse team and ensuring smooth operations requires strong leadership and organizational skills.
4. Possessing exceptional communication and interpersonal skills, with the ability to establish rapport and maintain positive relationships with guests, staff, and vendors.
5. Skill in managing multiple tasks, prioritizing, and working under pressure in a fast-paced environment.
6. Strong problem-solving abilities and decision-making skills.