Hospital Liaison Team Leader

Job Details: Hospital Liaison Team Leader

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.

Hospital Liaison Team Leader at HAGA
Working Hours: Monday to Friday - 9am until 5pm. Working hours may vary dependant on service needs, this can be discussed at interview.
Location: This role will be based from 590 Seven Sisters Road, London, N15 6HR. You will be required to travel between locations, North Middlesex University Hospital and Whittington.

HAGA is seeking a compassionate and motivated Hospital Liaison Team Leader to join our dedicated team. This is a non-clinical role that plays a vital part in bridging the gap between clients accessing our alcohol services and those receiving hospital care—whether through emergency admission at A&E or ongoing treatment for other health conditions.

Primarily based at North Middlesex University Hospital, the role will also involve occasional travel to other hospitals within our localities to ensure consistent support for clients wherever they may present. The position is co-located between hospital settings and our Seven Sisters Road office, promoting strong integration and continuity of care.

You’ll manage a small, committed team and take responsibility for maintaining effective communication pathways between hospital staff and our service. Often, you’ll be the first point of contact for clients in clinical environments—offering reassurance, understanding, and practical support when they are feeling vulnerable and uncertain.

You will assess appropriate referral pathways, both within HAGA and with external services, while maintaining regular communication with both hospital teams and staff at our main office. You’ll oversee and coordinate this essential pathway to ensure seamless, person-centred care.

While team leader experience is desired, it is not essential. We welcome applicants with experience in the Substance Use field and/or hospital settings, as well as those with transferable skills suited to this role.

The successful candidate should also be open to working occasional evening hours if service demand indicates a future need for increased flexibility.

We reserve the right to close the vacancy early if a suitable candidate is identified, so early applications are encouraged.

What can Waythrough (Formerly Humankind) offer you?
A rewarding role that allows you to make a tangible impact in your community.
Opportunity for professional growth and development in the field of substance misuse and criminal justice.
Collaborative and supportive work environment.
Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
Annual leave purchase scheme
Enhanced occupational sick pay
Enhanced employer contribution to your workplace pension
Death in service benefit
Free Will writing
Eyecare vouchers
Blue light card discount
Fantastic learning and development opportunities, including free training courses
Work-life balance- flexible working and family-friendly policies
Happy, Healthy You! – our wellbeing offers for our workforce
Employee Assist Programme and Waythrough Support Networks

Waythrough (Formerly Humankind) is an equal-opportunity employer.
If you feel that you would fit with our values & ethos, are passionate about supporting people, but maybe don’t feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit. If you require support with your application, please contact the Recruitment Team at people.recruitment@waythrough.org.uk

Salary Period: Per Annum

Vacancy Salary Range: £30,350 to 43,675

DBS Requirement: Not Applicable

Driving licence required for role? No

Applications Close Date: 25 Apr 2025

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