Hospital Discharge Team Coordinator

Royal Devon University Healthcare NHS Foundation Trust

We have an opportunity to come and work for the Single Point of Access Team as a Band 4 Urgent Care Co-ordinator.

Main duties of the job

As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy when they need it most.

Job responsibilities

We are looking for a motivated member of staff to work as part of a friendly, hardworking and committed team which focuses on supporting and enabling patients to live independently at home following a period of acute ill health or hospitalisation.

• To provide business support, administrative leadership and general office management to deliver a high quality, comprehensive co-ordination service.
• Responsible for own workload which may include financial and personnel administration, dealing with all disciplines including care providers and multi-disciplinary teams. Will be required to supervise and allocate work to staff in lower bands.
• Provides the coordination for Single Point of Access across North Devon to ensure the delivery of a safe, high quality service that supports individuals in crisis to prevent avoidable hospital admission and to support hospital discharge pathways.
• Responsible for processing Pathway 1,2,3 referrals for supported discharge within the specified response time.
• Responsible for processing Admission Avoidance referrals over the phone in a consistent manner, gathering information required and signposting to appropriate onward services.
• Responsible for inputting data, storing and providing information, modifying, maintaining and analysing information together with working within team and line manager to bring about system changes.
• Responsible for liaising with all teams, wards, and agencies involved with Single Point of Access referrals, including GPs, Community Teams, Hospital Discharge Teams, UCR and Social Care.
• High level knowledge and experience working with rosters and ensuring all Response and Recovery care visits are rostered accurately. Ability to use own initiative and problem solve to cover the roster at short notice in periods of staff absence.
• Providing support and assistance to Response and Recovery Support Workers, including being a contact when they are lone working and working outside of normal working hours.
• To have exceptional interpersonal skills and actively maintain positive working relationships with colleagues, wider community teams and those outside of the organisation.
• Responsible for interrogating IT systems i.e. EPIC, CareFirst 6 for case related information and ensuring this is added to the referral information and communicated to all involved.
• Responsible for ensuring less complex/urgent referrals and actions are signposted to the appropriate teams i.e. Social Care, Community Teams including Nursing.
• To work with a wide range of information handling requirements on behalf of two or more agencies i.e. Royal Devon University Healthcare NHS Foundation Trust, Adult Social Care.
• To have exceptional organisational and planning skills. To meet targets/objectives as agreed by the service manager.
• To have high level knowledge and command of IT systems i.e. EPIC, CareFirst 6, typing skills, Microsoft Office including Word, Excel, and Outlook.
• Responsible for monitoring emails especially within the generic email box and actioning as necessary.
• Responsible for maintaining accurate and concise records both electronic and written.
• To work flexibly across Single Point of Access and adapt to changes.

Working Pattern: 37.5 hours per week over 7 days a week. Office hours 8am to 8pm

Interview Date: To be confirmed

For further information please contact: Alana Twist, SPOA Team Leader, on alana.twist@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.