Hospital at Home Administrator

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The Urgent Community Response Team (UCR) provides a rapid assessment, diagnostic and treatment service to reduce unscheduled admissions for people with complex health needs, exacerbation of long-term conditions and frailty. The Hospital @ Home (H@H) model is for longer length of stay and treatment under the UCR/H@H service. Patients referred to the UCR service are seen within 2 hours, and those applicable transferred to the Frailty Hospital at Home. The service aims to provide hospital level care at home and includes urgent case management responding to crisis, recovery support, self-management, and adapt a collaborative approach with patients. The Mid Hampshire UCR team operates from a hub in Colden Common, located near Winchester. UCR Mid Hampshire delivers a joined-up approach across Winchester and Andover locality, providing excellence in care and engage with all GP practices, South Central Ambulance Service, community district nursing teams, local acute trusts and wider stakeholders in the locality. The service runs 0800-2000 7 days a week, 365 days a year.

Main duties of the job

The post holder will work as an active member of the Urgent Community Response Team/Frailty Hospital at Home to provide a high quality, efficient and effective service to patients. The post holder will provide administrative/clinical support for the running of the hospital at home model and the clinical team maintaining the effectiveness in a fast-paced environment. The post holder will be responsible for the accurate management of the Hospital at Home for both the team and the service users. The post holder will be proficient, knowledgeable, and competent. They will use problem solving skills to identify issues and resolve them or seek help to ensure the smooth running of the service. The post holder will continue to develop their role through the acquisition of further skills, knowledge, and competences, to be determined by the needs of patients, the service, and the team. The post holder will have experience of working in primary care/community, ideally in health, social care or other support roles including direct contact with patients, their families, and carers in a related role. Applicants will need excellent administration, interpersonal and communication skills and be organised, patient and empathetic. The post is full time (37.5 hours per week) and allows for flexibility through working a combination of home and office workplace options (Hybrid). The post holder will be expected to work flexibly 8 hrs a day across a 7 day period between the hours of 8am-6pm (With 30mins unpaid lunch).

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Qualifications

• Good secondary education grades, to include English Language grade C or equivalent
• English and Maths A-levels or equivalent. NVQ 3 Business Administration or equivalent evidence in practice.
• Able to demonstrate a good command of the English Language both written and verbal.
• Computer Literate in both data entry and communicating via IT - emails and reports MS Teams, Outlook, Excel, Word, Power Point
• Able to use graphic design software in accordance with Trust publications guidelines ie CANVA. Previous experience in working in an NHS setting community Team/ administration team/GP. Experience of using RiO and other NHS Systems including Tableau, Ulysses, EMIS etc. Access database experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£26,530 to £29,114 a year Based on full time hours