Horticultural Customer Services Advisor / Manager

Agricultural and Farming Jobs Agency; Wigston; On-site; GBP 35,000 - 45,000; Full time

Job description

*** This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract ***

Horticultural / Landscaping - Customer Services Advisor / Manager

• Do you have a passion for the horticultural / garden centre / landscaping / grounds maintenance sectors?

• Do you thrive on building strong customer relationships and providing excellent customer care?

• Are you looking for a new challenge in a dynamic and growing company?

Location of the Job: East Midlands.

Salary and Benefits Package: Paying up to £45,000 salary.

Additional Information: This is an exciting opportunity to join a reputable company with a strong market presence, offering career growth and development in a supportive environment.

About the Company: Our client is a well-established horticultural grower, supplying the amenity and commercial sectors across the UK. They are known for their high-quality products, customer-focused approach, and commitment to excellence in the horticultural industry.

The Job Role Details: You will play a key role in managing customer relationships, providing expert advice, and driving sales growth. You will oversee the entire customer lifecycle, from initial enquiries and quotations to product dispatch and after-sales support. Your knowledge of the horticultural industry will allow you to provide tailored solutions to meet client needs effectively.

Key Responsibilities:
You will:

• Conduct proactive sales activity to grow revenue and expand the customer base.

• Provide pricing, availability, and horticultural advice to customers.

• Build and maintain strong client relationships to encourage repeat business.

• Assist with credit control processes to ensure smooth financial transactions.

• Deliver accurate and timely cost calculations and quotations.

• Monitor stock levels and liaise with suppliers for purchasing requirements.

• Represent the company at trade shows, exhibitions, and industry events.

• Identify customer needs and market trends, reporting insights to senior management.

• Handle customer enquiries, complaints, and issues professionally.

• Collaborate with the sales team to share best practices and improve processes.

• Support the training and development of junior team members.

Ideal Person Skills & Qualifications:
You will have / be…

• A previous background within grounds maintenance, landscaping, horticultural or amenity supplies.

• Strong knowledge of nursery stock, growing cycles, and plant care.

• Excellent communication and negotiation skills to engage customers at all levels.

• Proficient in Microsoft Office (Excel & Word) and CRM systems.

• Strong numerical and analytical skills for cost calculations and stock management.

How to apply: Please click on the apply button to submit your application.