Hornbill Product Manager

Purpose

We are seeking a talented and experienced Hornbill Product Manager to join our team and help us leverage the power of this innovative IT service management (ITSM) and Enterprise Service Management (ESM) platform. As an experienced Hornbill Product Manager / Developer, you will play a crucial role in designing, developing, and implementing custom workflows, integrations, and automations to streamline our IT operations and enhance user experience.

If you are passionate about IT service management and have a keen interest in leveraging Hornbill to drive efficiency and innovation, we encourage you to apply.

Location: You will be homebased

Minimum Requirements:

• Considerable experience in developing and customising Hornbill workflows, forms, and automations
• Solid understanding of database concepts and SQL (E)
• Experience with API integrations and web services
• Excellent communication skills, both verbal and written, with the ability to convey complex information to diverse audiences

Employee Benefits

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network), MANaging Network, Menopause Network Group
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
• Opportunity to request flexible working from day one