Homeline Response Officer

Homeline Response Officer
Swindon
12 Weeks, Temp to Perm
37 Hours per Week
£17.00 to £17.50 LTD / £14.49 to £14.92 PAYE (inc hol)

Are you passionate about helping the elderly and vulnerable? Join our team as a Homeline Response Officer in Swindon, where you'll play a crucial role in providing emergency support and assistance to those in need.
THE ROLE:
As a Homeline Response Officer, your primary responsibility will be to assist in delivering a 24-hour emergency call service for elderly, special needs, and chronically ill clients.
Homeline Response Officer Key responsibilities include:

• Respond to emergency calls and provide first aid as necessary.
• Use specialized lifting equipment for non-injured service users who have fallen.
• Install, test, and maintain telecare systems and related equipment in clients' homes.
• Keep detailed and confidential records and prepare reports for emergency situations.
• Promote the service to potential clients and health professionals.
• Assist with equipment removal and handle related financial processes.
• Provide training to new officers and support service implementation.
• Respond to emergency alarms and liaise with emergency services when needed.

THE CANDIDATE:
We are looking for candidates with prior experience in a similar role, preferably within a care or telecare sector, with the following skills and attributes:

• Strong communication skills, both face-to-face and over the phone.
• Ability to perform under pressure, making critical life-saving decisions.
• Experience in handling sensitive situations with empathy and professionalism.
• Capability to work flexibly across a range of shift patterns, including nights and weekends.
• Physical ability to handle equipment, climb stairs, and perform first aid.
• Manual driving licence required.
• First aid certificate.
• Flexibility at short notice to allow for continued service delivery.
• Shift work to cover a 24/7 service to include bank holidays, weekend and night shifts of 12 hours as well as day shifts of 7.30 hours.
• Vehicle supplied when on shift.
• Uniform supplied.
• Telecare experience.
• Experience of working with elderly and vulnerable clients.

The Package
This is a temporary, Homeline Response Officer role, 37 hours per week for an initial 3 months, covering the recruitment process for a permanent team member, meaning the role could be extended, or become permanent.

How to Apply
If you are interested in this Homeline Response Officer role, please send your CV to mickey.stepans@servicecare.org.uk or call me on 01772 208 966 to discuss the vacancy in more detail.