Home Delivery General Manager

Role overview:

Home Delivery General Manager
Newark
((location))-Long Hollow Way, Newark, Notts, NG24 2NH
Permanent
Full Time
Grade 4

Hours - 39 hours per week, generally working Monday to Friday with some flexibility to meet business needs

Salary – Competitive plus up to 20% bonus

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As General Manager you’ll be accountable for the people, performance, operations and compliance at our amazing Newark Home Delivery Centre.

You’ll directly control the operational performance of your Home Delivery Centre operating within agreed budgets. You'll empower and coach your direct reports (Operations Managers) who will oversee First Line Managers and teams consisting of drivers, gas, specialist, warehouse and support colleagues. You’ll also manage the relationships with delivery and agency partners and together you’ll make sure your varied teams are always striving to get it Right First Time and deliver the best service for our customers.

As part of this role, you’ll be responsible for:

1. Overseeing the running of the site ensuring operational activity achieved to target; monitoring and reporting on practical issues and solutions
2. Acting as a role model and leader to the site team of leaders, delivery and installation, stock and customer administration colleagues
3. Implementing and positively contributing to change programmes including Levelling Up initiatives
4. Working closely with our onsite delivery partners
5. Overseeing, training and mentoring delivery partners and agency teams on site
6. Acting as a coach for Operations Manager and First Line Managers and celebrating the success of all colleagues on the site
7. Ensuring compliance to statutory Health and Safety requirements

You will need:

1. Leadership experience in a fast-moving distribution or customer focussed delivery operation
2. Strong people management skills
3. Demonstrable role model, coaching and mentoring skills experience
4. Budgetary and cost management experience
5. To be an excellent communicator, negotiator, and influencer at all levels

It would be great if you had:

1. Transport Manager Certificate of Professional Competence (CPC)
2. Transport manager background
3. Health and Safety qualification e.g. IOSH
4. 2 person delivery team management experience

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

1. Performance related bonus
2. Competitive pension scheme
3. Product discounts on the latest tech
4. A range of wellbeing initiatives

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application Apply # and we'll do our best to help.