Home Broadband Delivery Specialist

Location: London OR Newbury + Hybrid working
Salary: Competitive + Vodafone Benefits
Hours: Full time (37.5 hours per week – Mon to Fri)

*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What will you be doing?

The Fixed Segment Tribe is responsible for our broadband business – the fastest growing consumer broadband business in the UK through the best propositions at the best value.
The Home Broadband Delivery team is responsible for delivering the Home Broadband roadmap aimed at continuing this growth. We work with requirement owners to deliver their initiatives from hypothesis through to Go to Market, refining requirements, detailing desired Customer Experience and optimising for ‘Minimum Viable Products/Propositions’ to exacting standards. This team is responsible for taking these requirements, shaping solutions with technology partners and driving through delivery all the way to launch to market. They work in our Agile framework managing a wide set of stakeholders throughout the business to get products and propositions to market that fuel our continued growth. We organise ourselves around pools of value (propositions, product, customer experience, BAU trading and delivery) to allow you to develop expertise in these types of demand.
This role focuses on supporting the CX pod in delivery of capability that helps achieve our aim of #1 for CX. Working closely with the CX functions across the business to understand key priorities and demand that may need Technology development to achieve its aims. The role will take demand from the team and guide it through the delivery forums through to Channel Implementation.

Who are we looking for?

1. Home Broadband knowledge/experience would be preferred.
2. Proactive and diligent.
3. Project Management.
4. Technically and commercially literate – able to pose informed questions of expert stakeholders.
5. Ability to influence and matrix manage.
6. Strong organisational skills.
7. Diplomatic and able to resolve critical challenges.

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.