Home Based Commercial / Domestic Virtual Loss Adjuster

Job Title: Desk / Home Based Commercial / Domestic Virtual Loss Adjuster
Location: Home Based (with occasional office visits)
Package: £25,000 – £35,000

Type: Permanent

My client, a global loss adjusting company, is currently recruiting for Home Based Virtual Loss Adjusters.

As a Desk / Home Based Virtual Loss Adjuster, you will be assigned a range of Domestic and Commercial losses, working with customers and clients utilizing our digital tools to find the best route of settlement for their claims. The role will be home based with occasional travel required depending on business needs.

You will support our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. These can vary in complexity, so it’s essential that you appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts and policy details, and working towards a resolution.

Client relationships will be key, through the management and delivery of SLA’s and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.

You will also liaise with colleagues within different business areas, such as Casualty and Major & Complex Loss depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required.

You will need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems, and collate all necessary details to ensure swift settlement whenever possible.

We’re looking for talent: Adjusters who enjoy providing solutions and have a keen interest in the development of technology. Previous Loss Adjusting or complex high-value Claims Handling experience is preferable for this role. Additionally, we’d like you to have/be:

• ACII or CILA qualified; however, candidates who are qualified by experience are also welcome to apply, as we seek candidates with a commitment to achieve their personal qualifications.
• Extensive knowledge and understanding of FCA procedures and TCF initiatives.
• Extensive knowledge of the insurance market.
• Understanding of Client SLA compliance, productivity, and quality requirements.
• Good negotiation skills for arranging appointments when required, alternative accommodation, and explaining information when there is pushback on settlement.
• Understanding what matters to the customer and putting this first – putting yourself in their shoes.
• Good IT skills, with a keen eye for detail.