Holidays Assistant Manager - Greater Manchester

TN United Kingdom; Manchester; On-site; GBP 20,000 - 30,000

Job description

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Client:

The National Trust

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7d471be320d6

Job Views:

4

Posted:

28.03.2025

Expiry Date:

12.05.2025

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Job Description:

Holidays Assistant Manager - Greater Manchester

Summary

Are you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager to support Cheshire Cluster & Hardcastle Crags who can help to make sure that everyone has their best possible holiday with the National Trust.

What it's like to work here

You'll work 15 hours per week in a hands-on operational role concentrating on compliance, brand standards and supporting a small team of Holidays operation Assistants to deliver the best experiences for our guests. This area has 6 cottages – 2 at each location Dunham, Lyme and Hardcastle Crags. Regular travel each week to these cottages will be required. Cottages in this patch vary from 12 sleeper Farm Houses through to 4 sleepers traditional. It is an exciting time to join as this area is set for asset growth in future years.

What you'll be doing

Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You’ll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we’re being consistent and keeping standards high everywhere.
Sometimes you’ll be working a desk, and sometimes out and about visiting holiday cottages and other sites, some of which may be remote. There will be occasional weekend work. You’ll keep the wider team on track with compliance requirements.
You’ll be the first point of contact for the caretakers. You’ll supervise and lead them through training, coaching and development. You’ll be co-ordinating rotas with bookings, organising changeovers and service cleans, and efficiently managing stock control, buying and stores. You'll help to recruit new staff, providing clear induction and training.
You’ll help to respond to incidents, and do all that’s needed to keep everyone safe. You'll also tackle unplanned tasks as they arise, to help keep standards high and people happy.

Who we're looking for

We'd love to hear from you if you’re:

• someone with practical operational experience in a holiday business
• good at talking to, and getting on with, all kinds of people
• used to achieving high standards of housekeeping, presentation and maintenance
• able to supervise and support others in your team
• confident with Microsoft Office
• familiar with health and safety procedures and compliance, and writing risk assessments

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.