[Hiring] Senior Customer Support Engineer @Coder

Oct 20, 2024 - Coder is hiring a remote Senior Customer Support Engineer. Location: UK.

Coder is a fast-growing, Series B startup transforming the way development teams build software. We are expanding into the United Kingdom for the first time and we’re looking for our first highly motivated and experienced Senior Customer Support Engineer in London.

This is a pivotal role in driving awareness, engagement, and growth for Coder’s solutions across the UK markets to start. If you’re customer-centric, data-driven, and thrive in a dynamic, collaborative environment, we want to hear from you!

The Senior Customer Support Engineer will partner with our customer’s technical contacts to ensure their success in using Coder and realizing its value. This role involves troubleshooting technical issues, providing guidance on best practices, and working closely with our engineering team to address complex problems and improve our product based on customer feedback.

What you will be doing:

• Own the technical support relationship with customers post-sale

• Provide technical guidance via Coder’s best practices and customer learnings

• Troubleshoot a customer's Coder deployment as well as their Linux, networking and Kubernetes components

• Become a subject matter expert in cloud development environments

• Serve as the voice of the customer and provide product feedback to engineering

• Submit feature requests and issues in our public and private Git repositories for follow-up and internal communication

• Contribute pull requests to Coder's documentation

• Follow up with support tickets to ensure good customer experience

What you bring:

• You have at least 5+ years of experience as a Customer Support Engineer working hands on with engineers at enterprise companies

• Experience working inside at least one of these cloud environments: AWS, Google Cloud, Microsoft Azure

• 3+ years of demonstrated experience with containerization tools such as Docker and Kubernetes

• 3+ years of strong understanding of infrastructure-as-code tooling, specifically Terraform

• Firm understanding of computer networking, specifically ingress controllers, proxies, and load balancers

• Strong customer facing skills including the ability to earn trust from technical contacts on the customer side

• Deep foundational and working knowledge of Linux operating systems and system administrative experience

• Self starter and willing to go outside the bounds of your job description and comfort zone

We will be really excited if you have the following:

• Direct experience at a CI/CD, DevOps, or Developer Tools software provider

• You can read Golang source code

• You have experience with Tailscale

• A track record working at both startup and mid-to-large software providers

• You have a Kubernetes certification

Interview Process

We believe that the interview process should be consistent and enjoyable. We hope to get through the interview process in two to three weeks if schedules allow. During this time, you will be able to meet a mix of individual contributors, managers, and leadership. If this position requires a take-home assessment, we will compensate you for your work and time after completion.

Coder is a Proud Equal Opportunity Employer

We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.