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Hire Controller Lymington

Pmedia Japan

Lymington

On-site

GBP 25,000 - 35,000

Full time

12 days ago

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Job summary

An established industry player is seeking a positive team player to deliver exceptional customer service and drive business growth. In this dynamic role, you will engage with customers, manage enquiries, and facilitate hire processes in the construction sector. You will play a crucial part in ensuring smooth operations by liaising with various departments to arrange deliveries and collections. This position offers an opportunity to work within a market-leading company that values innovation and excellence. Join a team that prides itself on providing top-notch support and solutions in the construction industry, and be part of a company that champions diversity and career development.

Benefits

25 days annual leave plus bank holidays
Company Pension
Free Tool Hire
Life Assurance
Training & Development Opportunities
Cycle to work scheme
Save As You Earn Scheme
Regular Discounts (e.g., Samsung, Nike, Airbnb)

Qualifications

  • Strong customer service skills with excellent telephone manner.
  • Experience in a fast-paced environment is essential.

Responsibilities

  • Answering telephone and handling email enquiries from customers.
  • Raising quotations and inputting orders on the hire system.

Skills

Customer Service Skills
Telephone Manner
Basic Computer Literacy
Knowledge of Hire Industry
Experience in Fast-Paced Environment

Tools

MS Office
G42 or Similar Hire Rental Systems

Job description

Overview

We're looking for a positive team player who wants to provide great customer service and develop business by converting enquiries into hire business.

Key Responsibilities

Day to day, you'll be answering the telephone and handling email enquiries, taking on-hires and off-hires from our construction industry customers. You'll also raise quotations, input orders on our dedicated hire system and liaise with our 12 operational depots and transport department to arrange deliveries and collections. In addition, you will be making tele-sales calls generated from our in-house database.

What We're Looking For

  • Excellent telephone manner and strong customer service skills
  • Experience of working in a fast-paced environment
  • Basic computer literacy MS Office/Outlook skills
  • Knowledge of G42 or other similar hire rental asset management systems advantageous
  • Knowledge of hire industry/construction advantageous

What We Can Offer You

  • 25 days annual leave plus bank holidays
  • Company Pension
  • Free Tool Hire
  • Life Assurance
  • Training & Development Opportunities
  • Cycle to work scheme
  • Save As You Earn Scheme
  • Regular Discounts (e.g., Samsung, Nike, Airbnb, Virgin Wines)

A Little Bit About Us

Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services. Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for total solutions in the construction and civil engineering industry. At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers. Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety. Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

Salary: Competitive Shift Hours: 40 per week Business Unit: Groundforce

Important

Various

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