Helpline Counsellor, Hinckley

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Responsibilities:

• Provide immediate emotional support and guidance via a 24/7 helpline.
• Conduct clinical assessments and offer appropriate referrals.
• Complete risk assessments and adhere to BACP ethical guidelines.
• Document information accurately and maintain records in the company database.
• Handle a variety of issues, including distressed or at-risk individuals.
• Participate in ongoing training to enhance counselling skills.
• Maintain an active caseload of video counselling clients.

Requirements:

• Minimum of a level 4 diploma in counselling and counselling experience.
• BACP registered member.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask.
• Motivation to meet deadlines and targets.
• High computer literacy and experience with telephony and CRM systems.