Helpline Advisor

WEBRECRUIT; United Kingdom; Remote; GBP 30,000 - 39,000

Job description

Helpline Advisor

Salary: £30,796 - £38,495 Per Annum

Location: Home-based UK

Job Type: Fixed-Term

Job Time: Full-Time

Hours Per Week: 35

Closing Date: Sun, 20 Apr 2025

The role

Are you passionate about empowering families and young people? Do you thrive in a role where you can provide vital support and guidance? Our client is looking for a compassionate and skilled individual to join them and deliver their essential Helpline service for a 9-month fixed term.

What you'll do

1. Be a First Point of Contact: Provide empathetic and child-centred information, guidance, signposting, and referrals to families, carers, young people, and professionals.
2. Champion Our Client’s Mission: Represent the charity and collaborate with colleagues across the organisation to ensure they're effectively meeting the needs of those they serve.
3. Empower Through Information: Deliver accessible, rights-based information and advice, making a tangible difference in people's lives.
4. Contribute to Service Development: Play a key role in evolving Helpline delivery, with opportunities to learn and develop new digital skills.

What you'll need

1. To be a brilliant communicator and active listener, with a genuine passion for helping others.
2. A strong understanding of disability-related issues, including disability benefits and Special Educational Needs (SEN).
3. To be a confident user of digital technology, with a willingness to embrace new tools and platforms.
4. Ideally, experience providing remote information and advice via phone, email, or BSL (British Sign Language).
5. A sound understanding of agile values & principles.
6. A criminal record check / DBS disclosure (if offered the position).

What you'll get

1. Home-based working with flexible hours, including job share options.
2. 25 days' holiday - plus additional 3 days at Christmas (and bank holidays).
3. Pension (5.5% employer contribution).
4. Healthcare Cashplan.
5. Annual performance-based salary increase.
6. Employee Assistance & Wellbeing Programmes.

The Organisation

Our client gives expert support on hearing impairment in young people, raises awareness and campaigns for their rights, so they have the same opportunities as everyone else.

Disability Confidence

Our client is a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact the recruitment team with any accessibility or reasonable adjustment enquiries. Contact details will be provided when you apply.