Helpdesk Technical Support Engineer - MSP Experience Required

Digital Waffle; Reading; On-site; GBP 25,000 - 35,000; Full time

Job description

Helpdesk Technical Support Engineer - MSP Experience Required

A leading Managed Service Provider (MSP) is seeking a skilled and client-focused Helpdesk Technical Support Engineer to join their growing team. This role is ideal for someone with experience in MSP environments who thrives in a fast-paced setting, enjoys working with a broad range of technologies, and excels in client-facing interactions.

Benefits

• Competitive salary
• 22 days holiday (increasing with tenure)
• Matched company pension scheme
• Bereavement leave & sick pay
• Free on-site parking
• Monthly team lunches & social events
• Onsite facilities - pool table, football table
• Company laptop provided
• Career development opportunities - grow your technical expertise and achieve certifications

Key Responsibilities

• Provide client-facing technical support via phone, email, and in person.
• Troubleshoot and resolve hardware, software, and networking issues across a variety of platforms.
• Support and manage Windows Servers, Active Directory, DHCP, DNS, and other IT infrastructure.
• Work with Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot) and Azure environments.
• Assist with virtualization platforms such as VMware ESX, vCenter, or Hyper-V.
• Implement and maintain security software, endpoint security, and remote monitoring tools.
• Log and manage incidents through a service desk ticketing system.
• Engage directly with clients, ensuring excellent communication and customer service.
• Document customer interactions and solutions to contribute to a growing knowledge base.
• Escalate complex issues and collaborate with senior engineers to ensure resolution.

What We're Looking For

• Previous experience in an MSP environment is essential.
• Strong technical expertise in:
• Windows Server, Active Directory, Microsoft 365, and Azure
• Virtualization (VMware or Hyper-V)
• Security software and endpoint protection solutions
• Remote desktop tools and help desk software
• Excellent client-facing skills - ability to communicate complex IT issues clearly and professionally.
• Ability to troubleshoot a wide range of IT systems, including desktops, servers, networking hardware, and firewalls.
• Strong documentation skills and a team-oriented mindset.

Bonus Skills (Desirable but Not Required)

• Experience with Sophos, Egnyte, or Ubiquiti solutions.

If you're ready to take the next step in your IT career within a dynamic, client-facing MSP environment, we'd love to hear from you!

Apply online or email Conor at