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Helpdesk Operator
Manpower UK Ltd
Oxford
On-site
GBP 40,000 - 60,000
Full time
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Job summary
An established industry player is seeking Helpdesk Operatives to enhance their dynamic team in Headington. This role is perfect for individuals who thrive in a fast-paced environment and possess exceptional communication and problem-solving skills. As a Helpdesk Operative, you will be responsible for delivering top-notch customer service, managing various tasks, and utilizing customer service software effectively. The position offers flexible shifts to accommodate your lifestyle, making it an ideal opportunity for those who enjoy working in a supportive and customer-focused atmosphere. Join this growing team and make a difference today!
Qualifications
- Minimum 1 year's customer service experience required.
- Must be IT literate and familiar with customer service software.
Responsibilities
- Provide excellent customer service to customers.
- Effectively communicate to quickly resolve customer issues.
- Manage multiple tasks while remaining calm under pressure.
Skills
Tools
Job description
Manpower is looking for Helpdesk Operatives to join our clients growing team in Headington. The successful candidate will be an effective communicator with excellent problem-solving skills and the ability to manage multiple tasks. A customer-focused approach is essential, along with the ability to remain calm under pressure and provide quick resolutions to customer issues. The ideal candidate must have a minimum of 1 year's customer service experience, be IT literate and have experience of using customer service software. A good working knowledge of Microsoft Office is also required.
Shift pattern: the helpdesk is open 24/7 - days / nights / weekends shift available, desirable for you to be able to do cover all shifts.
Payrate: £12.21 per hour
Length of assignment: Temp ongoing.
- Provide excellent customer service to customers
- Effectively communicate with customers to quickly resolve customer issues.
- Manage multiple tasks simultaneously.
- Remain calm under pressure.
- Maintain a customer-focused approach.
- Utilize customer service software.
- Possess a working knowledge of Microsoft Office.
- Troubleshoot and solve customer problems.
Apply today and we will be in touch.
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