Helpdesk Manager

Role: IT Helpdesk Manager

Location: Chorley and South Ribble

Contract: Full time (36.25 hours per week) / Permanent

Salary: 43,693 - 44,711 plus 6% car allowance

Closing Date: 4 May 2025

We're looking for a technical manager to join our Digital Services team, supporting the infrastructure, network and security of Chorley Council and South Ribble Borough Council.

You'll have a strong technical background with good experience and understanding of Active Directory, Office365, Windows Server and VMWare. Beyond the technical requirements, you'll also have the ability to lead and manage a team of IT technicians.

You'll be joining an ambitious IT team, so we're looking for someone who can drive and develop our infrastructure and network to support our wider organisation objectives.

What you'll be getting up to

1. Lead on the technical support of the Councils IT infrastructure and network, ensuring that it is fit for purpose and can meet organisational and customer needs.
2. Manage the IT helpdesk, ensuring that IT support is available to end users and that queries are resolved at the first point of contact wherever possible.
3. Lead on the implementation of new technology and an effective cyber security function.

Who we're looking for

1. Experience of maintaining IT infrastructure and desktop and server technologies.
2. Experience and knowledge of working to ITIL principles.
3. Experience of managing and delivering complex IT projects.
4. Experience developing and maintaining IT technical infrastructure.
5. Experience of managing team performance to meet SLAs.
6. Knowledge of IT security management and effective Disaster Recovery procedures.
7. Knowledge of developing IT technical infrastructure.

Our Benefits

1. 25 days annual leave plus bank holidays (and Christmas shutdown).
2. Local Government pension.
3. Healthcare Cash Plan for cash back on health treatments.
4. Cashback website access for savings on brands you love.
5. 6% car allowance.
6. Free parking.

Many of our colleagues work flexibly for us. We're always open to conversations around different working arrangements. If you're interested in part-time, compressed hours or any other working arrangement, please get in touch with us through the Contact Us form on our careers website.