Helpdesk Coordinator

Key Appointments (UK) Ltd; Huddersfield; On-site; GBP 23,000 - 26,000; Full time

Job description

Facilities Helpdesk Coordinator: We are seeking a proactive and organised Facilities Helpdesk Coordinator on behalf of a growing facilities management company.

Key Details:

• Job Type: Full-time / Permanent
• Hours: 35 hours per week / Mon-Fri / 9am-5pm
• Salary: £23,000-£26,000 per annum, based on experience
• Location: Huddersfield – 10 minutes’ walk from Huddersfield train station
• On-call duties: Required on a rota basis – 1 in 4 weekends

Overview:
Providing tailored facilities management solutions, offering everything from reactive maintenance to full commercial fit-outs, this growing company manages thousands of properties across the UK. They take pride in delivering reliable, 24/7 service with a strong focus on exceptional customer care.

As a Facilities Helpdesk Coordinator, you'll be joining a small, close-knit team that works together to provide the best possible service to clients. The company fosters a supportive and collaborative environment, where every team member plays a key role in its continued growth.

You will be a true team player who enjoys working closely with colleagues and takes pride in being part of a growing and dynamic team.

Key Responsibilities:

• Act as the first point of contact for clients and staff, handling service requests via phone, email, and online systems.
• Log, prioritise, and allocate maintenance tasks to engineers, contractors, and suppliers to ensure timely response.
• Monitor job progress, provide updates to clients, and ensure completion of work orders within agreed timeframes.
• Build and maintain strong relationships with clients by delivering outstanding service and resolving issues efficiently.
• Maintain accurate records, generate reports, and analyse data to support service improvements.
• Work closely with the wider team to ensure smooth operations.
• Identify new business opportunities through market research, LinkedIn, and other sources.

Essential Skills & Experience:

• Previous experience in a helpdesk / scheduling role within facilities management, property maintenance, or engineering works.
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Excellent verbal and written communication skills, with a key focus on coordinating work via telephone.
• A proactive and customer-focused approach to problem-solving.
• Ability to work independently and collaboratively within a dynamic team.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Desirable Skills & Experience:

• Experience in business development, lead generation, or client outreach.
• Experience using facilities management software or scheduling systems.

If you have the experience and skills required for this role, apply today with a well-presented and up to date CV!