Helpdesk Controls Apprentice

Carrier; Stockport; On-site; GBP 18,000; Full time

Job description

Country: United Kingdom

Location: TCUK Stockport, Unit 15 S Park Business Park, Hamilton Road, Stockport, SK1 2AE.

Who we are

We are Carrier, a global leader in heating, air conditioning, and refrigeration technology. We’re known for inventing and providing a wide range of cooling and heating solutions—whether it’s for homes, offices, or even huge commercial buildings. Our products include air conditioners, chillers, rooftop units, and refrigeration systems.

Why join us

A Carrier apprenticeship is a great opportunity to kick-start your career with a global leader in climate and energy solutions. You’ll gain practical experience, earn a salary, and work towards industry-recognised qualifications. Learning from industry-leading experts and skilled engineers, you’ll develop the technical and practical skills needed for a successful future. With expert mentoring, structured training, and clear career progression, we provide the perfect foundation for long-term success. If you're looking for a rewarding career with excellent development opportunities, a Carrier apprenticeship is the ideal place to start.

About the role

We’re looking for a Helpdesk Controls Apprentice to join our busy team in Stockport! This role is perfect for anyone eager to develop skills in electrical HVAC control systems, with expert training in low-voltage electrical systems, electronic controllers, and HVAC equipment.

You’ll gain practical experience working with PC-based software, touchscreen devices, and electrical helpdesk support, helping to keep essential HVAC systems running smoothly. If you’re a problem-solver who enjoys working with technology and wants to build a rewarding career, this could be the perfect opportunity for you!

What you will be doing

• Learn to inspect and troubleshoot cables, connectors, and low-voltage systems.
• Assist in technical support, helping to diagnose and resolve warranty issues.
• Support in operating and configuring electronic controllers and control systems.
• Use computer-based software and touchscreen interfaces (iPad, iPhone, PC, etc.).
• Support the electrical helpdesk, handling inquiries and technical issues.
• Work alongside experienced technicians and engineers to develop your skills in control operations.
• Follow safety guidelines and company policies while working with electrical components.
• Maintain records of technical issues, solutions, and system updates as part of training.

What we’re looking for

• Grade C/4 or above in GCSE English, Maths, Science and ICT OR Engineering.
• Someone who is keen to learn, ask questions and wants to be involved and is inquisitive with a hunger for learning.
• Good written English.
• An interest in M&E, Engineering and the HVAC industry technology, electrical systems, and troubleshooting.
• Confident and articulate and a good problem solver as you will need this for handling technical support queries.
• Computer literate and know the basics on Microsoft Office and comfortable working with PC-based software and touchscreen devices.

What we offer

• A starting salary of £18,000.
• A range of fully funded study options once you complete your apprenticeship. This means you can choose the path that’s right for you, whether that’s further vocational training or academic degrees.
• Apprentice events and awards ceremonies.
• 25 days holiday plus bank holidays.
• Regular release to a local college.
• Benefits Central Platform hosting employee rewards and recognition initiatives and health and wellbeing resources.
• Bravo Awards which recognise outstanding contributions from all employees and encourage excellence.

Ready to take the first step? Apply today and start your journey with us!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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