Helpdesk and Desktop Support Analyst

Job Description

Helpdesk and Desktop Support Analyst

Our Client, a retail bank based in the City of London, is looking to recruit a Helpdesk and Desktop Support Analyst with 4 to 5 years of proven experience.

Responsibilities:

1. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity, and remote connectivity.
2. Remote and telephone support of mobile/European users.
3. Work within the Service Desk team in supporting and delivering all aspects of services.
4. 1st/2nd line support (capable of root cause analysis).
5. Remote branch support using Remote Assistance.
6. Active Directory user starter/leaver process.
7. Customer-facing support of internal banking staff and VIPs.
8. Maintenance and support of desktops, laptops, and Blackberries.
9. Meeting SLA targets.
10. Ad-hoc project involvement.
11. Ideally with experience of supporting desktop platforms for banking environments.
12. Experience in operational deployments, desktop, and operating system refresh cycles.
13. Service Desk ticket software.
14. Market data products.
15. ITIL and Microsoft certifications advantageous.
16. Maintains industry-recognized skills through training or self-study methods.

Technical Skills:

1. Supporting Microsoft operating systems and office suites.
2. TCP/IP and basic networking skills.
3. Root cause analysis and remediation.

Technologies:

1. Windows 7.
2. Office 2013.
3. Xenapp published applications support.
4. Desktop hardware, laptops, and Blackberries deployments.
5. Citrix.

Salary: The salary for this role will be in the range of £40K - £55K plus benefits.

The Client is based in the City close to Liverpool Street and Bank stations.

The role will require you to be in the office 3 days a week for the time being and full-time in the office at some point in the future.

Please send your CV in Word format along with your salary and availability.