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Helpdesk Analyst
Institute of Communication
Nottingham
On-site
GBP 60,000 - 80,000
Full time
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Job summary
An established industry player is seeking a Helpdesk Analyst to enhance their IT support team. This contract role offers the chance to provide exceptional technical assistance while troubleshooting hardware and software issues. You will play a crucial role in managing support tickets, ensuring timely resolutions, and delivering high-quality customer service. If you have a passion for IT support and thrive in a collaborative environment, this opportunity is perfect for you. Join a dynamic team dedicated to maintaining excellence in IT operations and make a meaningful impact in the technology sector.
Qualifications
- Strong troubleshooting and problem-solving skills required.
- Excellent communication abilities and task management skills needed.
Responsibilities
- Provide expert assistance in resolving technical issues.
- Manage and maintain support tickets for efficient resolution.
Skills
Job description
Our client, a leading company in the technology sector, is currently seeking a Helpdesk Analyst to join their IT support team on a contract basis.
Key Responsibilities
- Providing expert assistance in resolving technical issues
- Troubleshooting both hardware and software problems
- Managing and maintaining support tickets
- Ensuring timely and efficient resolution of support requests
- Collaborating closely with internal teams to ensure seamless IT operations
- Documenting and logging support activities and resolutions meticulously
- Delivering high-quality customer service and support
- Maintaining our reputation for excellence in IT support
- Strong troubleshooting and problem-solving skills
- Excellent communication abilities
- Ability to manage and prioritise multiple tasks
- Familiarity with retail sector IT systems (an advantage)
- Capability to work on a rotating shift schedule, including weekends
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