Helpdesk Administrator - Operations

Contract length: 3 month contract
Pay rate: £13.52/hour PAYE
Location: Dalkeith
Shift Patterns available: 9am - 5pm (Saturday to Wednesday) & 9am - 5pm (Thursday - Monday) & (1pm - 9pm)

Venesky-Brown's client, The SQA in Dalkeith, is currently looking to recruit a Helpdesk Administrator - Operations for an initial 3 month contract on a rate of £13.52/hour PAYE. This role will be office based.

Responsibilities:

1. Manage large amounts of inbound calls and emails in a timely manner.
2. Identify customer's needs, clarify information.
3. Record all conversations in our CRM system in a comprehensive way.
4. Build good working relationships in order to engage with customers and colleagues effectively.
5. Frequently attend ongoing training and briefs to improve knowledge and performance levels.
6. Focus on meeting Service Level Agreement targets and timescales.

Essential Skills:

1. Previous experience in a contact centre/customer services/support role.
2. Proven ability to deal with all enquiries and work as a productive member of the team.
3. Strong phone and verbal communication skills along with active listening.
4. Good communication, interpersonal and organisational skills.
5. Excellent customer service skills.
6. Ability to understand written and verbal communications.
7. Good attention to detail.
8. Good, general administrative skills.
9. PC literate with proficient and accurate keyboard skills.
10. Good working knowledge of Microsoft Office.
11. Flexible working approach and ability to work on own as well as part of a team.
12. Experience of working to tight deadlines.
13. Good written communication skills.

If you would like to hear more about this opportunity please get in touch.