Helpdesk Administrator

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive. At UPP, we understand just how important this is and that’s why at each of the universities we partner with we have a dedicated onsite team offering a range of facilities management services designed to support the safety of the building and ensure students enjoy a high quality of life throughout their stay.

Here at UPP we currently have an exciting opportunity for a Helpdesk Administrator to join our onsite team at Plymouth University.

This is a permanent position working 37.5 hours per week 9am to 5.00pm. The salary is £22,860 per annum.

The Helpdesk Administrator will provide administrative support to our team, using our maintenance software (Planon) and assisting with communications and planning tasks. In addition to the desk based work, you will also be involved with completing checks and audits across the student accommodation.

Role responsibilities include:

1. Ensure all weekly compliance checks are carried out and produce regular reports from the software system
2. Keep track of the daily maintenance jobs received from students via reception, email and our internal app
3. Assist the Administration team raising purchase orders on the Workday system
4. Maintain the customer complaints log - keeping information up to date on the system
5. Provide absence cover to the reception team, as well as other tasks when required
6. Liaise with the university client, university helpdesk, sub-contractors, UPP colleagues and residents
7. Act in accordance with all Health & Safety policies and practices
8. During the Easter and Summer vacation periods, assist with additional duties including room inspections and supporting with building surveys

We are looking for you to have worked in a similar administrative role and environment along with excellent customer service and organisation skills.

Previous experience working with maintenance software would be an advantage but is not essential; it’s more important you have a good understanding of MS Office especially Excel, strong communication skills, an attention to detail and the passion to do a great job.

You will also be flexible to work (with notice) additional hours when needed, especially during the main student arrival and departure weekends.

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.

What we offer:

In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants, gyms and more.

Our people are at the heart of how we operate.

We welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners, for the benefit of all.

Innovation, Sustainability, Community, Partnership and Respect are our core values. These outline what is important to our business and our people.

We are a team with energy, pace and passion; if that sounds like you, apply today.

About the company

UPP, the UK’s leading provider of on-campus residential and academic accommodation infrastructure.