Helpdesk Administrator

CBW Staffing Solutions Ltd; Crawley; On-site; GBP 28,000; Full time

Job description

Helpdesk Administrator - Crawley, West Sussex - Up to £28,000 per annum

CBW Staffing Solutions is proud to partner with a well-established and reputable Facilities Management Service Provider located in the heart of Crawley, to find an experienced and highly organised Helpdesk Administrator to join their team.

This is an exciting opportunity for a motivated individual to become a key part of a growing organisation that values its staff and fosters a collaborative and positive work environment. The business has recently refurbished its office space, offering a modern and comfortable work environment.

Position Overview:

The successful candidate will play a crucial role in supporting the day-to-day operations of the business. You will be responsible for a range of administrative tasks, including liaising with clients, managing diaries, processing orders, and handling various internal systems. This position is ideal for someone with a strong administrative background and previous experience in Facilities Management (FM) or a related field.

Working Hours and Benefits:

• Full-time, Monday to Friday, 8am to 5pm
• Office-based role
• Competitive salary up to £28,000 per annum, depending on experience
• Newly refurbished offices with a welcoming and supportive team environment

Key Responsibilities:

• Serve as the primary point of contact for clients and internal staff, providing professional and timely communication.
• Manage diary appointments and coordinate schedules using the company’s internal software systems.
• Utilise internal and external platforms to ensure smooth operations and effective communication across departments.
• Raise and manage Purchase Orders, coordinating with suppliers and placing orders for engineers as required.
• Generate and process quotations for clients, ensuring accuracy and timeliness.
• Work closely with the supervising team to arrange engineer schedules, ensuring all appointments are efficiently organised.
• Scan, file, and upload documents to the system, ensuring accurate record-keeping and compliance with company policies.
• Manage and process incoming and outgoing emails and phone calls, addressing inquiries promptly and professionally.
• Assist with opening and closing jobs in the system, ensuring all information is recorded and tracked accurately.
• Help manage and maintain the call-out rota, ensuring smooth scheduling and deployment of engineers.
• Provide general administrative support to the team as needed, contributing to the efficient running of the office.

Required Skills and Experience:

• Previous experience working in a Facilities Management (FM) environment is highly desirable.
• A strong background in administrative tasks, with the ability to multitask and prioritise workloads effectively.
• Experience in financial administration, including processing quotations, invoices, and purchase orders.
• Proficiency in Microsoft Office and other IT systems, with the ability to quickly learn new software.
• Excellent organisational skills and attention to detail, with a proactive and self-motivated approach to work.
• Strong communication skills, both written and verbal, and the ability to liaise effectively with clients and internal teams.

Why Join Us?

This is an excellent opportunity for someone looking to advance their career within a supportive and dynamic business environment. You’ll be joining a team that values your input, where your efforts will directly contribute to the continued growth and success of the company. In return, you’ll receive a competitive salary, an excellent work-life balance, and the chance to work in a newly refurbished office space in a friendly, family-oriented atmosphere.

If you meet the above criteria and are excited about the opportunity to join a leading family-run business, we would love to hear from you. Please send your CV and a cover letter to Abbie at CBW Staffing Solutions for more details or to arrange an interview.

We look forward to receiving your application!