Help Desk Support

On behalf of our client, we are looking to recruit a Help Desk Support to join their team on a permanent basis. This is a hybrid role with 4 days in the office and 1 day working from home (some out of hours/weekend work will be required).

The purpose of the role is to provide exceptional technical support and assistance to staff members, ensuring seamless operation of desktop and laptop systems.

Responsibilities include (but are not limited to):

1. Technical Support:
   1. Provide desktop support and troubleshooting for hardware and software issues.
   2. Perform laptop mirror imaging and ensure systems are set up correctly for new users.
   3. Provide IT support to staff, handling a range of technical issues to maintain optimal operations.
2. Communication:
   1. Effectively communicate with staff members to understand and resolve their technical issues.
   2. Liaise with the head office for advanced issues requiring additional expertise.
3. Facilities Support:
   1. Be flexible and willing to assist with facilities-related tasks as needed.

Skills and Knowledge:

1. Strong knowledge of desktop support and troubleshooting techniques.
2. Experience with laptop mirror imaging and familiarity with various operating systems.
3. Degree in Information Technology, Computer Science, or a related field.
4. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
5. Previous experience in a similar role within the banking or finance sector is advantageous.

For further information on this exciting opportunity, please send a copy of your CV to Sonia Smith quoting job number 16851SS.