Healthcare Specialist

Boots Opticians; Kingston upon Thames; On-site; GBP 60,000 - 80,000; Full time

Job description

The salary for this role is £12.36 and up to £13.53 across selected locations within London. No previous experience required & full training will be provided.

Healthcare at Boots is changing! We are re-imagining the healthcare to make it more accessible and exciting in stores and online. Customers will experience healthcare in a re-inspired, modern environment where they can be offered personalised and expert advice. This is where the Boots Healthcare Sales Assistants come in with their in-depth knowledge across health and wellness to enhance every customer and patient’s experience.

About the role

As a Healthcare Sales Assistant, your role will be to deliver complete care by giving advice on healthcare products and services. You will also:

• Provide holistic healthcare advice, helping our customers and patients to make appropriate choices about health and wellness products and services.
• Talk with and approach customers using The Boots Healthcare Way to ensure they have a choice of solutions and the right advice to meet their needs.
• Be the store’s health and wellbeing ambassador, keeping up to date with the latest products and topics in the health and wellness world.
• Embrace and promote the Boots omnichannel offering and signpost customers and patients to further solutions (e.g. Pharmacy Services, Online Doctor, Boots.com).
• Build strong relationships with customers and the local community.
• Refer patients to an appropriate healthcare professional as necessary (e.g. Pharmacist).

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Energy and passion for finding the best solutions for your customers.
• Curious about patients, customers and their holistic health and wellbeing.
• Empathetic and able to interact sensitively.
• A team player that loves to contribute to the team and store’s success.
• Digitally savvy and comfortable embracing technology and the omnichannel offering.
• Sales-driven and focused on delivering a great customer experience.
• You will be an ambassador for the Boots brand, with a desire to learn about everything health.
• You will be prepared to complete a Healthcare training Programme at NVQ2 or equivalent.

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criterion:

• Experience in a healthcare setting.

Our benefits

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
• Flexible benefits scheme.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If your application is successful, you'll be invited to an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Business Area

Pharmacy

Function

Pharmacy Support Colleagues

Keywords

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