Healthcare Security Officer

NHS; Leicester; On-site; GBP 22,000 - 30,000; Full time

Job description

Job Summary

Please note: Previous applicants need not apply.

Do you have experience or qualifications in Security or Healthcare? Are you looking for opportunities to develop your skills further? Join the UHL Healthcare Security Team today to make a difference and grow with us!

The University Hospitals of Leicester are recruiting Full-time Healthcare Security Officers to join the busy team based at the University Hospitals of Leicester.

If you enjoy working with people, have a healthcare background, and wish to make a difference at UHL, please consider a role in the healthcare security officer sector. We are seeking security officers with a caring nature, capable of managing altered behaviors and de-escalating agitated individuals.

The hours of work are 12-hour shift patterns days and nights, you will be required to work across the 3 sites, Leicester Royal Infirmary, Leicester General Hospital, and Glenfield Hospital. Full training will be provided.

The post holder will be part of a 10-person team at the LRI and a 3-person team at the GGH & LGH that provides 24-hour security cover, providing a high-profile visible service, giving effective protection to the patient, visitors, and staff. The service protects University Hospitals of Leicester property against theft and vandalism and secures all buildings within the site.

We welcome applications from experienced security officers and the healthcare sector.

Main Duties of the Job

JOB SUMMARY

The post holder will be part of a team that provides 24-hour security cover, providing a high-profile visible service, giving effective protection to the patient, visitors, and staff. The service protects UHL property against theft and vandalism and secures all buildings within the site.

The post holder is responsible for recording all security incidents and completing all appropriate documentation by means of computer and/or written paperwork.

Patient/Customer Service

The post holder will be responsible for ensuring that consistently high standards of customer service are delivered within the security service.

The job requires extensive communication with patients, visitors, and staff including the passing of routine information, e.g., giving directions, receiving instructions.

The post holder will need to respond to challenging/traumatic security incidences.

The post holder will monitor CCTV in compliance with the data protection act 1998 and UHL policy of such data.

SCOPE

The Hospital Security service provides a high-profile visible security service to patients, staff, and visitors, this in turn should provide a safe environment within the hospital. The security service responds to security issues as necessary. The security services maintain a high standard in customer care to all sectors of the hospital.

About Us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

1. High-quality care for all,
2. Being a great place to work,
3. Partnerships for impact, and
4. Research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

Job Responsibilities

KEY WORKING RELATIONSHIPS

The main working relationships that the post holder will be required to develop are:

• Internal relationships with other security officers and administrative staff
• Internal relationships with staff using the hospital facilities including departmental managers and ward-based staff
• Close links with patients and visitors using the hospital facilities including contractors
• Close links with police and other emergency services

KEY RESULT AREAS

Provide a security presence throughout all areas of the hospital in order to deliver a polite, efficient, and compassionate service to patients, visitors, and staff at all times.

Arming and disarming intruder alarms. Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required. Take a leading role in fire alarm procedures.

Dealing directly with individuals who disclose complex, sensitive and contentious information. The security officer will be required to be empathic (no matter what the patient is disclosing) and motivate the individual in a persuasive way to achieve a positive outcome for both the individual and the Trust. There may be barriers to communication due to disagreement, mental state, substance misuse, and language barriers. The security officers are expected to use the multiple facts relating to the situation in order to make the most appropriate judgment, where there may be more than one suitable option, to overcome these barriers.

Provide a first-line quick and immediate response to distressed, violent, and aggressive persons (including mental health patients) within the hospital, calming individuals using verbal and non-verbal communication skills, where necessary physically restraining and escorting persons from the site in order to maintain a safe environment within the hospital.

In some cases detaining patients against their will at the request of and under the guidance of clinical personnel where appropriate from a legal and patient safety perspective.

Responds to situations using physical effort frequently during a shift, individuals will on occasions need to exert intense physical effort e.g., restraining a violent individual. As a security officer, the individual will use sudden explosive effort to ensure a quick response to situations. Security personnel frequently use intense physical effort without the use of mechanical aids. The security officer is expected to very quickly adapt to situations, the initial response to an incident may well be one of enforcement however within a very short space of time the security officer will need to decide whether enforcement or complete empathy is required e.g., physical intervention or a listening ear.

Please see the JD attached for more information on this position.

Person Specification

Training relevant to role, Healthcare, childcare etc.

Essential

• Education/Courses

Desirable

• Follow instructions

Experience

Essential

• Healthcare background
• Experience of working in a challenging environment

Desirable

• Attitude to the health sector

Health & Safety

Essential

• Health & Safety Knowledge

Desirable

• Full UK Driving License

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer Details

Employer Name: University Hospitals of Leicester NHS Trust

Address:

Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Employer's Website: https://www.jobsatleicestershospitals.nhs.uk/