Health Records- Telephony Clerk

Aneurin Bevan University Health Board; Newport; On-site; GBP 25,000; Full time

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via the email account you used to apply for this post; therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board supports flexible working.

Please be advised that there is a temporary top-up for Bands 2 and 3 to reflect the incorporation of the top-up to the living wage of £12.60 per hour - £24,638 per annum. This temporary top-up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

An exciting opportunity has arisen to join our busy and supportive team at St Woolos Hospital, working in either the Outpatient Departments or the Referral & Booking Centre. We are seeking dedicated individuals to play a vital role in delivering high-quality patient care.

Key Skills

• Excellent communication and organisational skills
• Strong attention to detail
• Ability to work well under pressure and meet deadlines
• Flexible approach to work, including Saturday morning rotations
• Team player with the capacity to work independently
• Previous reception or customer service experience preferred

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Main Duties of the Job

Key Responsibilities

• Greet and assist patients in person or via telephone
• Schedule, amend, and cancel appointments
• Process referrals, clinic outcomes, and update waiting lists
• Maintain professional communication with patients and staff
• Contribute to the efficient operation of our reception and booking services

Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for Our Organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary, and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications, and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support, and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Other

Essential Criteria

• Meets all essential criteria as per attached job description/person specification

Skills/Abilities

Essential Criteria

• Meets all essential criteria as per attached job description/person specification

Qualification and Knowledge

Essential Criteria

• Meets all essential criteria as per attached job description/person specification

Desirable Criteria

• Knowledge of Administration Processes