Health Care Assistant (HCA)

Job Summary

Welcome to FCMS!

We are looking for an enthusiastic and professional Healthcare Assistant to join us at the Morecambe Urgent Treatment Centre in Lancashire. The service operates 7 days a week, 365 days a year.

Pay details: £12.80 per hour. We provide enhancements for Saturdays / Sundays and Bank Holidays.

Hours: Flexible hours, Part time & Full time considered.

Main duties of the job

The post holder will undertake a range of clinical duties including venepuncture, ECGs, wound care, observations, and applying plaster of paris to patients with fractures and personal care to patients.

The post holder will also contribute to administrative, reception/floorwalker and housekeeping duties within the service location.

About Us

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.

Job responsibilities

Duties And Responsibilities

1. Post holder will ensure prompt reporting of any relevant information regarding patients including observation of progress or deterioration in the patients condition to the trained staff.
2. Endeavour to maintain good standards of communication both in written and oral form.
3. Make entries on patient records to record clinical interventions.
4. Make entries in the clinical notes using the service areas computer programmes ADASTRA and EMIS.
5. Communicate with patients and carers in a polite and pleasant manner.
6. Receive and deliver patient related information to and from other departments via the telephone/emails.
7. Acknowledge and accommodate barriers to communication and understanding including speech, hearing, language, and emotion.
8. May be required to encourage patients to comply with programmes of care.
9. Initiate emergency action when required.
10. Obtain and dispatch specimens on request.
11. Undertake routine administration and reception.
12. Assist patients using our self-assessment device (Floorwalker role).
13. Assist in the ordering and supplying of materials and equipment e.g. stores after authorisation by the reception team leader.
14. Inform the Lead Clinician on shift of any untoward incidents.
15. Take responsibility for the cleaning and stocking of clinical areas.
16. Dispose of clinical waste in a safe manner for each clinical room.
17. Contribute to infection control measures by adhering to infection control policies/procedures.

Education and In Service Training

Be fully conversant in all the clinical computer systems used within Morecambe Urgent Treatment Centre.

Attend relevant study/induction days, seminars, courses etc. for individual development and for the benefit of the service. Keep up to date with compliance and mandatory training.

Confidentiality

In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place a Whistle blowers Policy for staff wishing to express concerns.

Data Protection Act, 1998

Carry out any requirements within the duties applicable to the Data Protection Act, 1998.

Health and Safety At Work Act, 1974

Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.

Clinical & Corporate Governance / Quality Assurance

All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.

Outside Employment/Outside Interests

If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of the Service.

It is a condition of appointment that you must inform your manager before taking up any private practice, work for outside agencies or other employers, other work for this Practice (including bank work), voluntary work or outside interests you have or propose to have. This is to ensure there is no question of it creating a conflict of interest with your NHS duties. You must also therefore seek your manager's approval before taking on any such other work or outside interest at any time after entering employment.

Working Time Directive

You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.

Harassment and Bullying

The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.

Equal Opportunities

In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.

Fire Training

Each member of the staff has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.

No Smoking Policy

FCMS has a no smoking policy.

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Disclosure/Criminal Record (DBS)

This post will be subject to enhanced disclosure under DBS. This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Experience Essential

• Health care work experience
• Experience of dealing with the general public
• Experience of wound care
• Experience of working in a GP practice setting / urgent care environment
• Experience of venepuncture
• Experience of applying plaster of paris

Desirable

• Experience of recording ECGs

Personal Qualities Essential

• Enthusiastic and committed about the role
• Flexible
• Willing to work unsocial hours across 7 days 07.45 20.00/ 365 days per year
• Willing to participate in ongoing training
• Approachable, enthusiastic and positive
• Team Player
• Always aims for excellence
• Ability to prioritise work and work calmly
• Ability to diffuse difficult situations and deal with difficult members of the public

Qualifications Essential

• Good standard of general education
• NVQ Level 3 or equivalent in Health Care or working towards

Knowledge & Skills Essential

• Ability to work as a team member
• Organisation and prioritising skills
• Good communication skills both written and oral
• Good Interpersonal skills
• Basic IT skills

Desirable

• Knowledge of Adastra/EMIS computer systems

Employer details

Employer name

FCMS

Address

Morecambe Health Centre

Hanover Street

Morecambe

Lancashire

LA4 5LY

Employer's website

http://www.fcms-nw.co.uk/