Health Care Administrator

An exciting opportunity has arisen for a full-time HealthCare Administrator to join our friendly, supportive, forward-thinking Reception Team.

Main duties of the job

The successful candidate will be expected to have a professional approach to reception and administration duties. You will be a vital addition to the smooth running of the practice, being the first point of contact for patients and visitors. Hours of work will be between 8am and 6pm from Monday to Friday, with occasional Saturdays.

About us

Stirchley Medical Practice is based in South East Telford and serves a population of approximately 25,000. We work over 2 sites and have a large primary care team. We value the importance of teamwork and are a supportive practice, encouraging all our staff to partake in regular breaks and social events.

Job responsibilities

1. Greet and assist patients and health care professionals in a friendly and empathetic manner.
2. Manage incoming telephone calls, ensuring prompt and courteous responses to patient queries.
3. Book, cancel, and reschedule appointments efficiently using the clinical system.
4. Care Navigate patients to the right appointment at the right time.
5. Maintain patient confidentiality at all times.
6. Provide accurate and relevant information.
7. Encourage patients to use the online booking system to book appointments and make medication requests.
8. Respond to the needs of clinicians during surgery.
9. Liaise with other health care professionals.

Person Specification

Qualifications

• General Practice experience is preferred. Knowledge of Emis clinical systems.

Skills

• Excellent communication skills. Able to work as part of a team, independently, and be flexible.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.