Head Receptionist Hotel, Oswestry

Lion Quays Resort is an 82 bedroom, 4-star Hotel and Spa, perfectly located on the waterside near Oswestry, Shropshire. Our mission is to be the number one choice by consistently providing the highest levels of hospitality, with a passion for exceptional guest care delivered by an enthusiastic and knowledgeable team.

Primary Job Purpose:

An exciting opportunity has arisen for a highly-motivated and enthusiastic Head Receptionist to join our team. The successful Head Receptionist will ensure the smooth running of the front desk and all reservation and reception duties, maximizing customer satisfaction and maintaining good customer relations.

Roles and Responsibilities for a Head Receptionist:

1. Manage and demonstrate high customer care within the team to meet service requirements.
2. Train staff for the full reception department to ensure a highly motivated and efficient team.
3. Recruit, maintain and develop a strong team.
4. Champion a training culture within the team to maintain knowledge and skills and encourage talent for succession planning.
5. Ensure financial awareness including Banking Procedures, P.C.I, No-shows, Gift Vouchers, Guest Recharges, and Temp accounts.
6. Ensure staff rotas are set up to manage the needs of the business.
7. Inform the Group Revenue Manager of any changes made to revenue detailed on the system.
8. Assist the reservations manager with all administration duties relevant to front of house.
9. Liaise with the Revenue Manager and other departments to develop good working practices.
10. Maximize selling opportunities by adding customer value.
11. Handle customer complaints promptly and professionally.
12. Aim to achieve daily targets set by Group Revenue Manager and General Manager.
13. Support the reception and reservations team in the absence of the Revenue Manager.
14. Comply with all legal requirements regarding health, safety, and welfare of staff and customers.
15. Complete all necessary HR paperwork for existing and new team members.
16. Attend fire training as required by law and be familiar with departmental responsibilities.
17. Carry out duty management shifts on a rota basis.
18. Be aware of health and safety principles within the workplace.

Key Skills for a Head Receptionist:

1. Knowledge of computers and relevant software applications with good keyboard skills.
2. Strong administration skills with a sound knowledge of MS Office.
3. Excellent verbal and written communication skills.
4. Excellent time management and attention to detail.
5. Ability to work well under pressure and to tight deadlines.

Benefits:

• Discounts across the resort, including family and friends.
• Free onsite parking.
• Progression and career development opportunities.
• Pension Scheme.
• Free staff food on shift.
• Free gym membership.
• Access to wellness programmes.

Job Types:

Permanent, Full-time

Pay:

Up to £26,200 per year

Experience:

Customer service: 1 year (preferred)

Location: United Kingdom (preferred)